Supporting Someone Experiencing Domestic Violence: Practical Ways to Help
Certified Marriage and Family Therapist
Nairobi, Kenya
❝If you believe someone may be experiencing domestic violence, it’s normal to feel unsure about how to help. However, fear of saying the wrong thing shouldn’t stop you from reaching out—your support could make a meaningful difference.❞
If you believe someone may be experiencing domestic violence, it’s normal to feel unsure about how to help. However, fear of saying the wrong thing shouldn’t stop you from reaching out—your support could make a meaningful difference. It’s natural to want to step in and fix the situation quickly, but supporting someone in an abusive relationship isn’t that simple. Many victims feel isolated, afraid, and alone, so even a simple expression of care can bring comfort and hope.
In this Article
What matters most is offering empathy, patience, and a listening ear. Create a safe, non-judgmental space where they feel understood rather than pressured. Instead of pushing solutions, focus on empowering them to make their own decisions. You can gently share helpful resources like support lines, while recognizing that leaving an abusive situation is often complicated. By being present, supportive, and consistent, you help reduce their sense of isolation and give them strength as they consider their next steps.
How to Support Someone Experiencing Domestic Violence
If you suspect someone may be facing intimate partner violence, it can be difficult to know what to do. These practical approaches can guide you in offering meaningful and safe support during a very vulnerable time.
Make Time for Them
Reach out during a calm and private moment, avoiding times when emotions are heightened. If they choose to open up, be fully available—rushing the conversation can make them feel dismissed or unsafe.
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Gently express your concern using statements like, “I’m worried about you” or “I’ve noticed some changes and care about your safety.” Signs such as covering up injuries or becoming withdrawn may signal abuse. Reassure them that anything they share will remain confidential, and allow the conversation to unfold at their pace without pressure.
Listen Without Judgment
If they decide to talk, give them your full attention. Avoid interrupting, judging, or offering quick solutions. Instead, listen actively and compassionately. You may ask gentle questions for clarity, but prioritize creating space for them to express their feelings and fears—especially since you might be the first person they’ve trusted.
Learn the Warning Signs
Understanding the signs of abuse can help you respond appropriately and offer support.
Physical Signs:
Injuries like black eyes, bruises, or sprains
Marks on the neck or arms
Cuts or swollen lips
Emotional Signs:
Low self-esteem
Excessive apologizing or submissiveness
Fearfulness or anxiety
Changes in sleep or appetite
Depression or loss of interest in activities
Substance misuse or talk of self-harm
Behavioral Signs:
Withdrawal from others
Frequent cancellations or lateness
Increased secrecy
Isolation from friends and family
By approaching with empathy, patience, and awareness, you create a safe space that can encourage healing and help them feel less alone.
Believe Survivors of Domestic Violence
Because abuse is often rooted in control rather than visible anger, victims may be the only ones who truly see the harmful behavior. This can make it difficult for others to believe their experiences. Offer reassurance by affirming their truth. Let them know you believe them and that what they are going through is real. Simple statements like “I believe you,” “This is not your fault,” and “You don’t deserve this” can bring comfort, validation, and a sense of relief.
Understand How Domestic Violence Can Differ Across Cultures
Experiences of domestic violence can vary depending on cultural or ethnic backgrounds, influencing how victims perceive abuse and seek help. Being sensitive to these differences helps you offer more respectful and relevant support.

Validate the Victim’s Feelings
Victims often experience mixed emotions—such as love alongside fear, or hope alongside despair. These conflicting feelings are normal. Acknowledge their emotions without judgment, while also making it clear that abuse is never acceptable and living in fear is not normal. Some individuals may not recognize their situation as unhealthy, especially if they have become used to it over time. Gently help them understand that healthy relationships do not involve violence and express your concern for their safety.
Understand Why Victims May Stay
It can be confusing to see someone remain in an abusive relationship, but leaving is often complicated. Common reasons include:
Fear of retaliation or harm
Love for their partner and hope for change
Promises from the abuser to improve
Personal or religious beliefs about commitment
Self-blame
Concern for children
Low self-esteem
Fear of isolation or loneliness
Pressure from family, community, or faith groups
Financial or practical dependence
Recognizing these factors can help you respond with empathy instead of frustration.
Offer Practical and Specific Support
Assist them in finding helpful resources such as shelters, counselors, legal aid, or support groups. You can also provide information about protective orders and custody rights where relevant.
If they ask for help with something specific and you are able, support them without hesitation. If not, help them explore other options. Encourage their strengths and remind them of their ability to take steps toward safety. Most importantly, be consistently available. Let them know how they can reach you and, if possible, offer to accompany them for emotional support when seeking help from authorities or professionals.
Help Create a Safety Plan
Support the individual in developing a clear and practical safety plan for moments of danger or if they choose to leave. Even planning ahead can help them feel more prepared and mentally ready. Since the risk of harm can increase when someone tries to leave an abusive relationship, having a personalized plan in place before a crisis is essential. Walk through each step together, considering possible risks and safer alternatives.
A helpful safety plan may include:
A secure place they can go in an emergency
A believable reason to leave quickly if they feel threatened
A code word to alert trusted people that they need help
An emergency bag with cash, important documents, keys, clothes, and essentials
A list of emergency contacts such as friends, family, shelters, or helplines
What to Avoid Doing
While your intention is to help, certain actions can unintentionally worsen the situation. Try to avoid the following:
Criticizing or attacking the abuser personally instead of focusing on the harmful behavior
Blaming the victim in any way
Minimizing the level of danger involved
Making promises you cannot keep
Offering support only under certain conditions
Acting in ways that might escalate the abuser’s behavior
Pressuring the person to make decisions before they are ready
Losing patience if they are not ready to open up
Taking actions that could increase their risk or isolation
When to Involve the Police
If you witness or are aware of ongoing violence, contact emergency services immediately. Law enforcement plays a key role in stopping immediate harm and protecting both the victim and any children involved. Children should never remain in a violent environment. Ensuring their safety may require urgent action, even if it feels difficult or conflicts with others’ wishes.
Key Takeaways
It’s natural to want to rescue someone from an abusive situation, but the decision to leave must ultimately be theirs. Your role is to offer steady, compassionate support, regardless of the choices they make. By remaining present, patient, and trustworthy, you provide a safe connection they can rely on as they manage their next steps.
Important: TherapyRoute does not provide medical advice. All content is for informational purposes and cannot replace consulting a healthcare professional. If you face an emergency, please contact a local emergency service. For immediate emotional support, consider contacting a local helpline.
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About The Author
“A Licensed and experienced Counselling Psychologist/Marriage and Family Therapist working with families, couples, parents, adolescents, groups, and individuals”
Peter Mugi Kuruga is a qualified Certified Marriage and Family Therapist, based in Kasarani, Nairobi, Kenya. With a commitment to mental health, Peter Mugi provides Counseling, Divorce Counseling, Family Therapy, Relationship Counseling, Marriage and Family Therapist Associate, Mediation, Online Therapy, Stress Management and Adolescent Therapy.
