Terms and conditions

TherapyRoute is a clinician-led therapist directory and mental health resource. The platform exists to help people find qualified mental health professionals and to support independent practitioners in maintaining a visible, accurate, and trustworthy online presence.

These Terms and Conditions explain how the platform works, what we expect from therapists who choose to list here, and what users can and cannot expect from the service. They also set out the responsibilities, limits, and legal obligations that apply when you use the website, whether as a visitor, a therapist, or a subscriber.

TherapyRoute does not provide therapy, diagnosis, supervision, or emergency care. We do not intervene in the therapeutic relationship. Therapists remain fully responsible for their own actions, qualifications, advertising, and compliance with the laws and regulations that apply where they and their clients are located.

By using the site, creating a listing, or subscribing to any service, you agree to follow these Terms. Please read them carefully. They protect the people seeking help, the professionals offering services, and the integrity of a global platform built to support safe, independent clinical practice.

For purposes of these Terms and Conditions, the following definitions apply:

“TherapyRoute”, “we”, “us”, “our”
Means TherapyRoute (Pty) Ltd, a private company registered in South Africa, including its directors, employees, contractors, agents, auditors, moderators, consultants, and any authorised third parties acting on its behalf.

“Platform”
Means the TherapyRoute.com website, its subdomains, associated directories, AI-assisted tools, communication systems, listings, automated or manual features, and any content or services provided through them.

“User”
Means any individual or entity accessing, browsing, or using the Platform, including members of the public seeking information or care.

“Therapist”, “Provider”, “Professional”
Means any User who creates, maintains, or is represented by a directory listing on the Platform, including psychologists, counsellors, psychotherapists, psychoanalysts, social workers, psychiatrists, coaches, and any other mental health or wellbeing providers, whether regulated or unregulated, regardless of title or jurisdiction.

“Listing”
Means any Therapist profile, directory entry, webpage, subdomain page, service area page, mini-site, or related content published or displayed on the Platform.

“Content”
Means all material submitted, posted, generated, or uploaded to the Platform by Users or Therapists, including text, images, professional statements, qualifications, articles, contact details, services, availability indicators, pricing, audio, video, and any AI-generated or AI-assisted material.

“User-Generated Content”
Means Content submitted by Users or Therapists that is not created or vetted by TherapyRoute, and includes AI-generated text where the therapist failed to review or correct it.

“AI-Assisted Content”
Means any text, summary, suggestion, draft, or information generated or supported by automated systems, large language models, or agentic tools operated by or integrated into the Platform.

“Services”
Means any feature provided by TherapyRoute, including directory listings, visibility placement, communication tools, search functions, AI-assisted tools, content editing, and any subscription-based offerings.

“Jurisdiction”
Means any legal territory relevant to a Therapist’s practice or client’s location, including countries, states, provinces, regions, and professional regulatory bodies.

These Terms govern all access to and use of the Platform and Services by Users and Therapists.

By using the Platform, creating a Listing, or maintaining an account, you agree to be legally bound by these Terms.

These Terms incorporate the Privacy Policy by reference and form a single binding agreement. The Privacy Policy is available at https://www.therapyroute.com/privacy.

The Platform is operated under South African law, and use of the Platform constitutes consent to this jurisdiction irrespective of User or Therapist location.

These Terms apply equally to all Listings, whether free or paid, and to all Content published through the Platform.

These Terms are intended to operate alongside, and not in place of, any mandatory rights you may have under the laws of your Jurisdiction.

If a court or regulator in your Jurisdiction decides that a mandatory local law applies and overrides any part of these Terms for your specific situation, that local law will apply to the extent required, and the rest of these Terms will continue to operate as far as possible.

You must be at least 18 years old to use the Platform.

Users under 18 may only use the Platform under the supervision of a parent or legally authorised guardian.

Children under 13 may not use the Platform. This restriction does not apply to therapists lawfully providing services to minors; it applies only to direct use of the Platform by minors.

By creating an account, you confirm that you have the legal capacity to enter into binding agreements in your jurisdiction.

To create and maintain a Listing, you must:

• Be legally permitted to provide the services you describe in each jurisdiction where your clients are located.
• Meet all licensing, registration, and professional requirements set by relevant regulatory bodies in your region (e.g., HPCSA, HCPC, APA, BACP, ACA, AHPRA, Social Work Boards, Psychiatric Councils, etc.).
• Comply with all laws and advertising rules applicable to mental health, healthcare, coaching, or wellbeing services.
• Accept full responsibility for understanding and complying with differing laws when offering services across borders.
• Provide proof of your credentials on demand when requested by TherapyRoute.

TherapyRoute may request clarification or verification of credentials and may suspend or remove a Listing that cannot be verified.

You agree to:

• Provide accurate, complete, and up-to-date information when creating and maintaining your Listing.
• Immediately update your Listing if:
  • your licence or registration changes, expires, or becomes restricted,
  • you change professional status, employment, location, or services,
  • you become subject to investigation or disciplinary action.
• Ensure that your professional title, qualifications, services, and offers accurately reflect the legal scope of practice in your jurisdiction and in any jurisdiction where your clients are located.

You are solely responsible for ensuring that you may legally offer services to clients based in other cities, provinces, states, or countries.

You must check all relevant rules concerning:

• telehealth
• cross-border licensing
• emergency procedures
• consent requirements
• advertising restrictions
• insurance coverage
• regulatory limitations

You must clearly explain differences in titles and qualifications to clients who may assume equivalence with their own region.

Where required by law or local custom, you must provide clients with appropriate consent forms, privacy notices, and information about emergency contact options in their area.

You must inform clients of any limitations you have in responding to crises, emergencies, or local legal requirements due to remote or cross-border work.

By creating and maintaining a Listing, you agree that:

1. You assume full professional, clinical, ethical, legal, and regulatory responsibility for all services you provide.

2. TherapyRoute:

• does not supervise,
• does not regulate,
• does not monitor,
• does not evaluate,
• and does not accept liability for any part of your professional conduct or actions.

3. You acknowledge that you alone are responsible for:

• client care,
• clinical decision-making,
• risk management,
• emergency planning,
• compliance with professional standards,
• compliance with advertising rules,
• and any harm or disputes arising from your services.

4. You agree to maintain appropriate professional indemnity/malpractice insurance for your jurisdiction and for any jurisdiction in which you consult.

You are responsible for all Content you submit to your Listing. This includes text, images, statements, professional claims, prices, and any AI-assisted content.

You agree that:

• All information you publish is accurate, honest, and not misleading.
• You will not imply qualifications, expertise, or legal authority that you do not hold.
• You will correct any errors immediately upon discovery or notification.
• You understand and accept that any content generated using AI tools (on or off the Platform) must be:
  • reviewed by you,
  • corrected by you,
  • verified by you before being published.

You remain fully responsible for the accuracy, legality, and ethical suitability of all content, whether written by you, prepared by AI, or edited by TherapyRoute.

TherapyRoute may edit, suspend, limit, or permanently remove your Listing at its sole discretion if:

• credentials cannot be verified,
• the Listing contains inaccurate or misleading information,
• you fail to comply with laws or professional rules,
• you fail to respond to client enquiries over a reasonable period,
• you pose a risk to clients or to the integrity of the directory,
• we receive substantiated complaints,
• regulatory action is taken against you,
• we are unable to contact you,
• your content violates these Terms.

Such actions do not entitle you to a refund.

You retain ownership of all Content you submit to the Platform.

By submitting Content, you confirm that you have full rights to use, publish, and license that Content, and that it does not infringe on any third-party rights.

By submitting, uploading, or publishing any Content—including text, images, professional statements, articles, availability indicators, service descriptions, or AI-assisted content—you grant TherapyRoute a worldwide, royalty-free, transferable, sublicensable licence to:

• host, store, copy, display, publish, reproduce, and distribute your Content;
• edit, format, modify, translate, adapt, or summarise your Content;
• create derivative works (including summaries, excerpts, AI-assisted rewrites, previews, or meta-descriptions);
• use Content in promotional and informational materials, newsletters, emails, landing pages, AI-assisted tools, search results, category pages, and service-area pages;
• syndicate Content across search engines, partner domains, and internal directories;
• use Content for search engine optimisation, structured data, internal linking, or training of internal automated tools or agentic systems used solely for Platform functionality;
• store Content in online or offline backups, archives, and operational systems.

This licence continues while your Listing is active and for a reasonable period thereafter solely for backups, indexing, and operational continuity.

The licence is granted solely for the purposes of operating, maintaining, improving, protecting, and promoting the Platform and Services, including directories, search, search engine optimisation, AI-assisted tools, backups, and reasonable internal use.

To the extent permitted by law, you waive:

• the right to object to any modification, adaptation, transformation, representation, or summarisation of Content, including AI-assisted processing.

You acknowledge and agree that:

• You alone are responsible for the accuracy, legality, truthfulness, and professional suitability of all Content you submit.
• TherapyRoute does not guarantee the accuracy, completeness, or clinical suitability of any submitted Content.
• If Content contains inaccuracies, misleading statements, or risk, TherapyRoute may edit, hide, or remove it at its discretion.
• If AI-assisted content is used, you must review and correct it before publication.
• Any content that violates laws, advertising rules, or professional standards may be removed without notice.

You understand and accept that:

TherapyRoute may use automated systems, including large language models and agentic processing tools, to:

• summarise Content,
• improve readability,
• generate previews,
• detect inconsistencies or errors,
• format Content for display,
• create structured data,
• assist with categorisation,
• or generate user-facing insights.

We apply reasonable checks, safeguards, and oversight, including use of state-of-the-art systems and human moderation, to reduce errors.

Despite safeguards, errors may occur, and you agree to report any inaccuracies or concerns immediately.

TherapyRoute is not liable for inaccuracies arising from automated or AI-assisted processes.

You remain fully responsible for the accuracy and legality of the final published version of your Listing.

You acknowledge that:

Your Content may appear in different placements across the Platform, including but not limited to:

• directory pages,
• category pages,
• region-based landing pages,
• therapist comparison sections,
• search results,
• dynamically generated content blocks,
• AI-assisted recommendation tools.

TherapyRoute does not guarantee:

• any specific visibility,
• ranking position,
• number of impressions,
• volume of enquiries,
• or search engine performance.

Visibility may vary based on:

• user search behaviour,
• competition in your region or category,
• therapist responsiveness,
• quality and completeness of your Content,
• search engine algorithm behaviour,
• and editorial or AI-assisted decision-making.

TherapyRoute may, at its discretion:

• edit Content for grammar, clarity, formatting, accuracy, or safety;
• decline to publish Content that is inappropriate, unprofessional, unsafe, illegal, misleading, or unverifiable;
• hide or remove Content or Listings that do not meet platform standards;
• suspend or permanently remove Listings that violate these Terms or introduce risk;
• limit visibility for therapists who do not respond to enquiries, publish misleading information, or fail compliance checks;
• preserve removed Content in backups for legal, operational, or audit purposes.

Such actions do not entitle you to a refund.

You acknowledge and accept that:

• Your Content may appear in search engines such as Google, Bing, DuckDuckGo, or others.
• TherapyRoute cannot control third-party indexing, ranking, or snippet creation.
• Content may continue to appear in search engine caches or archives after deletion from the Platform.
• TherapyRoute bears no responsibility for third-party caching or display of Content.

You may not use the Platform, or publish any Content on it, that:

• is unlawful, harmful, deceptive, defamatory, abusive, harassing, discriminatory, hateful, or otherwise inappropriate;
• infringes copyright, trademarks, privacy, or intellectual property rights;
• impersonates or misrepresents any person, entity, or credential;
• contains unauthorised advertising, spam, or solicitation;
• misuses any platform feature, communication channel, or enquiry system;
• seeks to harvest, scrape, mine, or extract data from the Platform;
• attempts to circumvent any security, moderation, or visibility systems;
• introduces malicious software, scripts, or automated tools;
• violates any law or regulation in any jurisdiction relevant to you or your clients.

As a Therapist, you may not publish Content or engage in conduct that:

• misrepresents your qualifications, professional title, or legal scope of practice;
• implies you hold licences, certifications, or training that you do not hold;
• creates a false impression of equivalence between professional titles across jurisdictions (e.g., implying “psychologist” means the same in all countries);
• suggests that you provide services you are not legally permitted to provide;
• makes unsubstantiated therapeutic, diagnostic, or outcome claims;
• suggests guaranteed results or cures;
• promotes pseudoscientific, unsafe, or harmful practices;
• breaches professional advertising rules in your jurisdiction (e.g., HPCSA Booklet 2, ASA CAP Code, AHPRA advertising guidelines, FTC rules);
• uses protected titles (e.g., “clinical psychologist,” “licensed therapist”, “social worker,” “psychiatrist”) without legal entitlement.

You must remain within your legally defined scope of practice in every jurisdiction where your clients are located.

You may not:

• imply that your credentials automatically qualify you to work with clients in other countries;
• offer services in jurisdictions where you are not legally permitted to practice;
• omit important information that could lead a client to assume you are regulated locally;
• allow regional clients to misunderstand the meaning, authority, or limits of your title.

You must clearly explain differences in training, scope, and regulation to avoid misleading clients.

TherapyRoute may suspend or remove your Listing if you engage in behaviour that:

• violates ethical standards of your regulatory body or profession;
• places clients at risk;
• involves boundary violations, exploitation, harassment, abuse, or discrimination;
• involves solicitation of clients in a manner that violates ethical or legal rules;
• undermines client autonomy or informed consent;
• fails to respond reasonably to client safety concerns or emergencies;
• breaches confidentiality or data protection laws;
• involves clinical negligence or disregard for professional standards.

We may remove Listings where credible concerns are raised—even without a final regulatory outcome—to protect users and the integrity of the Platform.

The following technical activities are prohibited:

• scraping or using automated tools to access, query, or collect data from the Platform;
• using bots, crawlers, scripts, or plugins to simulate user behaviour;
• reverse-engineering or attempting to bypass security measures;
• accessing unauthorised areas or interfering with Platform operations;
• disrupting services, servers, or communication systems;
• transmitting malware, harmful code, or excessive bulk traffic.

You may not:

• publish AI-generated content that you have not reviewed, substantially enriched, high effort, and validated;
• use AI-generated content to imply professional expertise you do not possess;
• submit AI-generated therapeutic or diagnostic advice as if it were your own;
• rely on AI-generated content to make clinical decisions;
• misrepresent AI-generated material as human-written professional guidance.

You remain responsible for all AI-assisted content you post.

You may not:

• ignore, misuse, block, or harvest enquiries in a manner that undermines client expectations;
• use enquiry systems for advertising, mass communication, or spam;
• collect client contact details for purposes not related to providing mental health or wellbeing services;
• redirect enquiries to prohibited, unsafe, or misleading services.

Failure to respond reasonably to enquiries may result in limited visibility.

TherapyRoute may edit, restrict, suspend, or permanently remove your Listing without notice if:

• any prohibited conduct is identified,
• any risk to clients is detected,
• any legal or professional complaint is received,
• you engage in repeated or serious violations,
• you breach advertising, telehealth, or data protection laws,
• your conduct might bring harm to clients or the reputation of the Platform.

These actions do not entitle you to a refund.

TherapyRoute does not guarantee:

• any specific ranking or position within directory search results;
• visibility on any page or in any category;
• the number of impressions, clicks, profile views, or enquiries you may receive;
• that users will contact you or choose to work with you;
• that your Listing will appear for particular keywords or search filters;
• any minimum level of traffic, exposure, or client interest.

Listings are an advertising and information service, and performance varies across regions, demand, and competition.

You acknowledge that visibility and ranking may vary due to:

• user search behaviour, preferences, and filters;
• geographic proximity, region, or category demand;
• therapist responsiveness, promptness, and availability settings;
• completeness, quality, and accuracy of your Listing;
• your compliance with these Terms;
• editorial decisions, content moderation, or quality assurance processes;
• automated systems or AI-assisted categorisation;
• algorithmic updates on the Platform;
• search engine indexing, snippets, and ranking changes beyond TherapyRoute’s control;
• volume of competing listings in your category or region.

These factors may change at any time without notice.

Paid plans (Pro plans or equivalent) typically receive:

• improved placement over free/basic listings,
• priority visibility on high-demand pages,
• eligibility for enhanced display features,
• inclusion in certain landing pages, newsletters, or recommended sections.

However:

• payment does not guarantee specific ranking;
• visibility benefits may change as the Platform evolves;
• promotional placements remain at TherapyRoute’s discretion.

Free/basic plans:

• may appear after paid listings;
• may have limited visibility on location pages;
• may receive fewer enquiries due to competition, demand, or placement;
• may be subject to contact limits (e.g., one enquiry per month);
• may not be included in dynamic landing pages, emails, or high-visibility components.

These limitations reflect operational realities and user expectations.

You understand and agree that:

• TherapyRoute may modify its display systems, search logic, ranking rules, design elements, and overall platform structure at any time.
• Such changes may affect visibility, ranking, and performance of Listings.
• These changes do not constitute grounds for refunds or compensation.
• We may introduce new features, discontinue features, or adjust resource allocation to improve platform functionality.

Therapist actions can directly affect visibility, including:

• slow or absent responses to enquiries;
• repeated failure to update availability settings;
• misleading, outdated, or incomplete Listings;
• inconsistent or low-quality content;
• non-compliance with legal, ethical, or regulatory obligations;
• verified client complaints;
• failure to confirm active status.

TherapyRoute may limit visibility for therapists who do not engage with enquiries or maintain minimal professional standards.

You acknowledge that:

• TherapyRoute does not control how external search engines (e.g., Google, Bing) display, rank, or index your Listing.
• Search engines may create their own snippets, summaries, or cached versions of your Content.
• Search engines may continue displaying Content after it has been edited or removed from the Platform.
• TherapyRoute is not responsible for search engine algorithm changes or ranking losses.
• Variations in search engine performance do not entitle you to a refund or compensation.

• Certain features, Listings, or Services are available only through paid plans or subscriptions (“Paid Plans”).
• By purchasing a Paid Plan, you agree to the pricing, terms, and billing cycle displayed at the time of purchase.
• Access to Paid Plan features begins once payment is successfully processed.

• All Paid Plans auto-renew at the end of each billing cycle unless cancelled.
• You authorise TherapyRoute to automatically charge your chosen payment method for each renewal period.
• Renewal periods follow the same duration as the original subscription (e.g., monthly renews monthly; annual renews annually).
• Auto-renewal remains active until you cancel your subscription.

• You may cancel your subscription at any time by following the cancellation instructions available on the Platform or by contacting support.
• Cancellations require 14 days’ notice before the next renewal date.
• If you cancel fewer than 14 days before the next renewal, the cancellation will take effect after the upcoming renewal cycle.
• Cancellation does not entitle you to a refund for any unused or remaining time.

In general, all payments made to TherapyRoute are final and non-refundable, including (without limitation):

• subscription fees,
• renewals,
• partial periods,
• unused time,
• reduced visibility due to competition or search performance,
• changes to the Platform or Services,
• Listing suspension or removal due to your non-compliance with these Terms.

Despite the above, TherapyRoute may issue a refund or credit where:

• (a) there has been a clear billing or processing error (for example, duplicate charges), or
• (b) TherapyRoute terminates your Paid Plan without cause and not due to your breach of these Terms. In such cases, we may, at our discretion, provide a pro-rated refund for the unused portion of the current billing period.

Where applicable consumer protection or electronic commerce laws in your Jurisdiction grant you mandatory cooling-off or refund rights, those rights will apply to the extent required by law.

• TherapyRoute may adjust prices for Paid Plans at any time.
• Any price changes will take effect at the next billing cycle.
• You will be notified in advance when required by applicable law.
• Continued use after a price change constitutes acceptance of the new price.

• You must provide accurate and up-to-date billing information, including valid payment details.
• You authorise TherapyRoute to charge all applicable fees to the payment method you provide.
• If a payment method expires or fails, we may:
  • retry payment,
  • request updated information,
  • suspend or limit your Listing or access to Paid Plan features until payment is resolved.

Any unpaid fees remain due and payable even if your Listing is restricted or removed due to non-compliance.

• Prices may be shown in various currencies for convenience.
• All payments are processed in the currency indicated during checkout.
• You are responsible for any applicable taxes, fees, or charges required by local law.

• Upgrading a Paid Plan may take effect immediately or at the next billing cycle, depending on the plan structure.
• Downgrading may result in loss of features or visibility.
• Downgrades do not entitle you to refunds or credits.

• If you believe a charge was made in error, you must notify us within 30 days.
• We will investigate and correct confirmed billing errors.
• Initiating a chargeback without first notifying TherapyRoute may result in immediate suspension or removal of your Listing.

• TherapyRoute may suspend or remove your Listing if payments are not received on time.
• Access to Paid Plan features may be restricted until outstanding amounts are paid.
• Fees incurred before suspension remain due and payable.

The Platform may use automated systems, including large language models, agentic tools, or other AI-assisted processes (“AI Tools”) to:

• summarise profile information,
• suggest phrasing or improvements,
• generate drafts,
• classify and organise Content,
• identify errors or inconsistencies,
• provide general informational guidance,
• perform deepresearch tasks and compile data rich reports,
• support search features, recommendations, or dynamic displays.

AI Tools may generate text, suggestions, or insights automatically or semi-automatically, and may incorporate therapist-submitted Content, publicly available information, or platform data.

TherapyRoute applies:

• reasonable checks, moderation, and human oversight,
• quality controls designed to reduce inaccuracies,
• customised agentic accuracy and safety-promoting workflows,
• monitoring for harmful, misleading, or inappropriate output.

Despite these safeguards, no automated system is error-free.

You acknowledge and agree that:

• AI-generated or AI-assisted content may contain inaccuracies, omissions, outdated information, or unintended interpretations;
• TherapyRoute does not guarantee the correctness, completeness, reliability, or even imply clinical suitability of AI-generated content;
• AI-generated content is provided for support and informational purposes only;
• AI Tools do not provide:
  • therapy,
  • diagnosis,
  • supervision,
  • compliance advice,
  • legal guidance,
  • professional recommendations.

If you use AI-generated or AI-assisted content in your Listing or communications, you agree that:

• You must review, verify, and correct all AI-generated material before publishing or using it;
• You accept full professional and legal responsibility for any content derived from AI Tools;
• You must not present AI-generated text as professional opinion, clinical instruction, or factual representation unless you have validated it;
• You must ensure that AI-generated content complies with the laws, advertising rules, and ethical standards applicable in every relevant jurisdiction;
• You must not rely on AI Tools to make or inform clinical decisions;
• You must correct or report any errors you identify immediately.

• AI Tools may not process all context correctly and may generate plausible but incorrect information (“hallucinations”).
• AI Tools may misinterpret professional titles, cross-border requirements, licensing conditions, or healthcare-specific terminology.
• AI Tools may generate expressions or descriptions that differ from local cultural, ethical, or legal expectations.
• Content generated by AI Tools may vary over time as models are updated.

User-Generated Content—including text submitted by therapists for their Listings, service descriptions, articles, or profile modifications, is reviewed by TherapyRoute before or after publication.

Review focuses on:

• clarity,
• clinical accuracy,
• safety,
• compliance with platform standards,
• and adherence to these Terms.

However, You (the therapist) are ultimatly liable and responcible for User-Generated Content.

Content produced or commissioned by TherapyRoute may benefit from:

• health-professional oversight,
• internal quality-control processes,
• customised agentic deep research systems,
• AI-assisted workflows designed specifically for accuracy and safety,
• cross-referencing with regulated standards or authoritative sources.

Because User-Generated Content may not undergo this deeper process, you acknowledge that:

• You (the therapist) remain fully responsible for the accuracy, legality, regulatory compliance, and ethical suitability of all content you submit;
• Submission of content does not transfer your professional obligations to TherapyRoute;
• You must update or correct your content promptly when required or when notified by TherapyRoute.

• You agree to report any inaccuracies, errors, harmful content, misaligned behaviour,or risks arising from AI Tools to TherapyRoute as soon as possible.
• TherapyRoute may correct, remove, or review content at its discretion.

Your use of the Platform is governed by the TherapyRoute Privacy Policy, which forms part of these Terms.

By using the Platform, you agree to the collection, storage, processing, and use of information as described in the Privacy Policy.

As a therapist, you are solely responsible for:

• handling any client information you receive through the Platform;
• complying with all applicable data protection laws in each relevant jurisdiction, including:
  • POPIA (South Africa),
  • GDPR (EU/UK),
  • HIPAA (USA) where applicable,
  • Data Protection Act / ICO guidance (UK),
  • Privacy Act (Australia),
  • and any equivalent regional or national laws;
• ensuring secure storage, transmission, and retention of client information;
• obtaining all necessary consents from clients before processing their personal data;
• establishing your own privacy practices, notices, and record-keeping procedures as required by your regulator or local law.

TherapyRoute:

• does not provide clinical records storage,
• does not offer secure messaging for therapeutic treatment,
• does not monitor therapist-client communications for clinical quality,
• does not provide advice on local legal compliance,
• does not accept responsibility for breaches by therapists.

You must not store, transmit, or process sensitive clinical notes on the Platform except as strictly necessary to respond to enquiries.

The Platform may provide contact forms, email forwarding, or enquiry systems for prospective clients to reach therapists.

Messages sent through these systems may pass through secure third-party services and may be stored temporarily for operational purposes (e.g., delivery, spam protection, quality assurance, abuse prevention).

TherapyRoute:

• does not guarantee delivery,
• does not monitor clinical content,
• does not accept liability for lost, delayed, misdirected, or spam-filtered messages.

You must ensure that the contact details you provide remain accurate and accessible.

You acknowledge that:

• TherapyRoute operates globally and uses hosting, databases, and services located in different jurisdictions;
• Content or communications submitted via the Platform may be processed or stored outside your country;
• By using the Platform, you consent to this cross-border processing;
• You are responsible for informing your clients of any cross-border data flows relevant to their jurisdiction, as required by privacy law or ethical codes.

You acknowledge and accept that:

• Content may be cached or indexed by search engines or third-party systems;
• TherapyRoute cannot control third-party caching, and deleted Content may continue to appear elsewhere;
• TherapyRoute may retain archived copies of Content for operational, legal, and backup purposes.

• You must keep all information you provide accurate and up to date.
• If inaccurate or misleading information is found, TherapyRoute may edit, hide, or remove the relevant Content or Listing.
• You must correct inaccuracies promptly upon discovery or notification.

• TherapyRoute implements reasonable technical and organisational measures designed to protect platform data from misuse, loss, unauthorised access, or disclosure.
• No system is perfectly secure.
• TherapyRoute does not guarantee absolute security, and you acknowledge the inherent risks of transmitting data online.

You must notify TherapyRoute immediately if you become aware of:

• a data breach affecting information obtained through the Platform,
• unauthorised access to your account,
• suspected abuse of platform messaging,
• or any event affecting the security of client data.

TherapyRoute may suspend or remove your Listing if a breach is not addressed appropriately or presents risk to users.

• TherapyRoute does not monitor therapist-client communications for signs of risk.
• TherapyRoute does not assess or triage messages submitted through the Platform.
• TherapyRoute is not responsible for:
  • risk assessment,
  • safety planning,
  • emergency decision-making,
  • crisis management,
  • or responding to urgent communications.

As a therapist, you agree to:

• provide crisis support to the extent required by law and ethical standards in your jurisdiction;
• clarify with clients what you can and cannot provide in emergencies;
• ensure clients know how to access emergency services in their own region;
• establish appropriate safety procedures for remote or cross-border work;
• identify when clients require urgent care, and advise them accordingly;
• follow all mandatory reporting obligations applicable in your jurisdiction.

You acknowledge that:

• remote work may limit your ability to respond to crises;
• legal requirements for emergency response vary by region;
• therapists must clarify:
  • location of the client,
  • applicable jurisdiction,
  • local emergency numbers,
  • limitations of remote support.

TherapyRoute does not mediate jurisdictional issues or emergency requirements for therapists.

The Platform does not provide:

• therapy,
• diagnosis,
• treatment,
• supervision,
• clinical oversight,
• or professional advice.

Any information on the Platform, whether human-curated or AI-assisted, is general and informational.

TherapyRoute may suspend, limit, or remove any Listing that:

• presents a risk to users,
• contradicts therapeutic or ethical standards for crisis management,
• encourages unsafe or harmful practices,
• provides inappropriate crisis advice,
• uses misleading statements that could cause harm.

These actions do not entitle therapists to a refund.

Users and visitors acknowledge that:

• the Platform does not assess their psychological state;
• Listing information is not verified for clinical suitability;
• contacting a therapist through the Platform does not establish a therapeutic relationship;
• messages may not be received immediately or at all;
• delays or failures in communication may occur.

TherapyRoute may review, edit, restrict, limit, suspend, or remove any Listing or Content at its discretion.

This includes but is not limited to:

• correcting formatting, grammar, or clarity,
• adjusting categorisation or display location,
• removing prohibited or misleading content,
• hiding outdated or unverifiable information,
• preventing unsafe or harmful content from appearing.

Moderation may occur with or without notice.

A Listing may be limited, suspended, or removed if:

• credentials cannot be verified,
• the therapist does not provide requested proof of licensing, training, or identity,
• the Listing contains inaccurate, misleading, or unlawful claims,
• therapist information is incomplete, outdated, or unverifiable,
• there is evidence or credible concern regarding misconduct,
• the therapist fails to comply with any legal, regulatory, or ethical requirement,
• the therapist fails to comply with these Terms,
• the therapist cannot be reached through provided contact details,
• the therapist fails to respond reasonably to client enquiries,
• a regulatory body or authority issues a restriction or investigation notice,
• user safety, public interest, or the integrity of the Platform is at risk,
• repeated violations or poor-quality content are identified,
• illegal or harmful conduct is alleged or established,
• cross-border compliance issues arise.

These measures help maintain the safety and reliability of the Platform.

TherapyRoute may temporarily suspend a Listing while:

• verifying credentials or identity,
• investigating reports of misconduct,
• resolving concerns about unlawful or unsafe behaviour,
• assessing whether the therapist has met legal or ethical obligations.

Suspension does not imply wrongdoing and may be lifted if concerns are resolved.

A Listing may also be removed for non-clinical or administrative reasons, including:

• unpaid fees or failed billing attempts,
• repeated non-engagement with the Platform,
• prolonged absence or failure to update key information,
• persistent low-quality or incomplete Listing content,
• spam, misuse of features, or technical abuse.

Moderation, limitation, suspension, or removal of a Listing does not entitle a therapist to:

• a refund,
• a credit,
• compensation,
• or any financial adjustment.

The no-refund policy applies regardless of reason, timing, or severity.

• All moderation and enforcement decisions under these Terms are made at TherapyRoute’s discretion.
• Where reasonably possible, we will tell you why your Listing has been edited, restricted, suspended, or removed and, if appropriate, what you can do to address the issue. In urgent or high-risk situations, we may act without prior notice.
• Decisions may be based on public interest, professional standards, or operational requirements.
• Continued use of the Platform after a decision constitutes acceptance of that decision.

While a Listing is suspended:

• the therapist remains bound by these Terms,
• fees may continue accruing for active subscription periods,
• the therapist must correct or address all identified issues before reinstatement is considered.

• Reinstatement of an account is at TherapyRoute’s sole discretion.
• You may be required to provide updated credentials or other verification.
• TherapyRoute may refuse reinstatement for any reason.

All intellectual property on or associated with the Platform is owned by or licensed to TherapyRoute.

This includes, without limitation:

• the TherapyRoute name, brand, trademarks, and logos;
• the design, layout, structure, and organisation of the Platform;
• all editorial content created or commissioned by TherapyRoute;
• all AI-assisted or agentic outputs produced by TherapyRoute or its systems;
• software, code, databases, algorithms, and scripts;
• models, workflows, ontologies, and categorisation structures;
• quality-assurance processes, review workflows, and technical tooling;
• internal content frameworks and directory structures.

Nothing in these Terms transfers ownership of any TherapyRoute intellectual property.

You may not, without prior written permission:

• copy, reproduce, modify, adapt, translate, reverse engineer, decompile, or attempt to extract the source code of the Platform;
• reproduce or distribute any part of the Platform’s design, structure, content, or listing formats;
• use any logo, trademark, or brand element in a manner that suggests endorsement or affiliation;
• create derivative works from the Platform or its Content (except where explicitly permitted by your Content licence in Section 3);
• use automated systems to collect, harvest, or index data for any commercial or competitive purpose;
• embed Platform content in other websites or apps without permission;
• mirror or frame any part of the Platform.

These restrictions apply to both human and automated methods.

Any AI-assisted outputs created by TherapyRoute’s internal tools—whether or not visible to you—are the intellectual property of TherapyRoute.

You may use such content only as part of your Listing and only while your Listing remains active.

You may not:

• extract AI outputs for external commercial use,
• reuse agentic system results on third-party platforms,
• replicate, imitate, or attempt to reverse-engineer any AI behaviour from the Platform.

Internal agentic systems and workflows are proprietary processes and may not be copied or emulated.

You retain ownership of your submitted or uploaded Content (as defined in Section 3).

By submitting Content, you grant TherapyRoute a broad licence to use that Content, as already detailed in Section 3.

TherapyRoute retains ownership of:

• any edits or transformations made to the Content,
• summaries, AI-assisted rewrites, or derivative formats,
• any metadata or structures created around your Listing.

These provisions apply only to the extent permitted by applicable law.

You may not:

• collect, scrape, export, or store Platform data for reuse;
• attempt to replicate our directory structure, categorisation, or profile grouping;
• use the Platform as a training source for AI systems or machine learning models;
• use Platform data to create competing products, services, or directories;
• reproduce the Platform’s layout, copy, or UI design patterns.

These prohibitions protect your competitive advantage and SEO integrity.

TherapyRoute reserves the exclusive right to:

• remove or disable access to content that infringes intellectual property;
• take legal or technical steps to restrict scraping, automated access, or unauthorised copying;
• pursue damages or injunctive relief for IP infringement;
• cooperate with authorities or third-party rights holders where required.

If you believe that content on the Platform infringes your copyright, you may notify us with:

• identification of the copyrighted work,
• details of the infringing material,
• your contact information,
• a statement of good-faith belief,
• a declaration of accuracy.

TherapyRoute may remove or restrict access to infringing content upon evaluation.

Repeated infringement may result in account termination.

You may access and use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

• use the Platform in any way that violates any applicable law or regulation;
• interfere with, disrupt, or degrade any part of the Platform;
• attempt to gain unauthorised access to systems, servers, or data;
• upload, transmit, or distribute harmful code, viruses, malware, or scripts;
• misuse the enquiry system, contact forms, or communication features;
• overload infrastructure through excessive or abnormal requests;
• attempt to manipulate or exploit search or visibility systems.

You may not:

• scrape, crawl, spider, extract, copy, or collect data from the Platform using automated or manual methods;
• use any software, script, tool, or bot to access the Platform without express written permission from TherapyRoute;
• harvest therapist or user information for commercial, competitive, research, training, or marketing purposes;
• use the Platform to build or enhance datasets, directories, or models of your own or others;
• use Platform content or structure to train AI or machine learning systems.

TherapyRoute may block, throttle, or restrict any traffic believed to be automated or abusive.

You are responsible for:

• the confidentiality of your login credentials;
• restricting access to your account;
• all activity conducted under your account, whether authorised or unauthorised;
• notifying TherapyRoute immediately if you suspect:
  • unauthorised access,
  • compromised login credentials,
  • misuse of your account.

TherapyRoute is not liable for loss arising from compromised accounts unless caused by our own negligence.

TherapyRoute uses reasonable efforts to maintain Platform availability.

However, the Platform may be unavailable due to:

• maintenance,
• updates,
• system upgrades,
• technical issues,
• failures of hosting providers,
• outages in third-party services,
• or circumstances beyond our control.

TherapyRoute does not guarantee uninterrupted access, error-free operation, or continuous uptime.

Interruptions do not entitle you to refunds, credits, or compensation.

• TherapyRoute may introduce, modify, or discontinue features or components without notice.
• Updates may affect how content appears or functions.
• These changes do not constitute a breach of contract or grounds for refunds.

To protect the Platform and its Users, TherapyRoute may:

• monitor usage patterns for abusive behaviour;
• block IP addresses or restrict access;
• limit or throttle traffic from suspicious sources;
• use security tools to detect automated or malicious activity;
• investigate misuse or suspected violations;
• take technical or legal action against misuse.

These actions may occur with or without prior notice.

You must not upload files or media that:

• contain malware or harmful code,
• exceed reasonable size limits,
• are unlawful or inappropriate,
• violate privacy or copyright laws.

TherapyRoute may scan or refuse uploaded files as needed.

• The Platform relies on third-party services, hosting, APIs, and infrastructure.
• TherapyRoute is not responsible for failures or errors caused by third-party providers.
• Use of third-party services integrated into the Platform is subject to their own terms.
• Platform features may change if third-party systems update, change policy, or discontinue support.

TherapyRoute applies:

• reasonable security practices and technologies,
• industry-standard encryption where appropriate,
• automated monitoring to detect attacks,
• regular updates to improve system integrity.

However:

• no platform can guarantee absolute security, and
• you acknowledge the inherent risks of online services.

The Platform, Services, and all content (including AI-assisted content) are provided “as is” and “as available.”

TherapyRoute does not guarantee that:

• the Platform will be uninterrupted, error-free, or secure;
• Listings will appear in specific positions;
• therapists will receive enquiries or clients;
• information on the Platform is accurate, complete, or current;
• search engine behaviour will remain consistent;
• any feature will remain available.

Use of the Platform is at your own discretion and risk.

TherapyRoute does not provide:

• therapy,
• diagnosis,
• treatment,
• clinical supervision,
• professional advice.

Listings are advertisements and do not constitute referrals or endorsements.

TherapyRoute does not verify therapist competence, suitability, or legal eligibility to practice beyond what is explicitly stated.

To the fullest extent permitted by law:

TherapyRoute is not liable for any actions, omissions, negligence, misconduct, or harm caused by therapists who use the Platform.

TherapyRoute is not responsible for:

• client outcomes,
• therapeutic decisions,
• emergency procedures or failures,
• risk assessments,
• boundary violations,
• breaches of professional ethics,
• cross-border practice violations,
• regulatory breaches,
• advertising violations,
• or data-handling failures by therapists.

Therapists act as independent practitioners, not employees, agents, or representatives of TherapyRoute.

TherapyRoute is not liable for any errors, omissions, or inaccuracies in AI-assisted content.

No AI-generated content constitutes:

• therapeutic advice,
• professional guidance,
• factual assertion,
• compliance instruction,
• or validated clinical information.

Therapists are fully responsible for reviewing and correcting any AI-assisted content used in their Listings.

TherapyRoute is not responsible for:

• actions or behaviour of users or clients,
• outcomes of therapist-client interactions,
• communications or agreements between therapists and clients,
• missed, lost, or misdirected enquiries,
• the content, accuracy, or intentions of user messages.

TherapyRoute is not responsible for:

• hosting outages,
• email delivery failures,
• spam filtering,
• third-party service interruptions,
• security breaches caused by external actors,
• loss of data caused by third-party failures,
• network disruptions,
• caching or indexing by search engines.

These events do not entitle you to refunds or compensation.

To the maximum extent permitted by law, TherapyRoute’s total aggregate liability for any claim arising out of or relating to these Terms, the Platform, or the Services (whether in contract, delict, negligence, statute, or otherwise) is limited to the total amount you paid to TherapyRoute for Paid Plans in the twelve (12) months preceding the event giving rise to the claim.

If you use the Platform without paying any fees, TherapyRoute’s total aggregate liability for all claims is limited to R1,500 (one thousand five hundred South African Rand).

To the maximum extent permitted by law, TherapyRoute is not liable for:

• indirect, incidental, special, consequential, or punitive damages;
• loss of profits, revenue, business, data, goodwill, or anticipated savings;
• personal injury or emotional distress not caused directly by our own negligence.

Nothing in these Terms excludes or limits liability for TherapyRoute’s fraud, intentional misconduct, or any liability that cannot lawfully be excluded or limited under applicable law.

As a therapist, you agree to fully defend, indemnify, and hold harmless TherapyRoute from and against all claims, demands, losses, liabilities, damages, costs, and expenses (including legal fees) arising from:

• your professional actions, omissions, or misconduct;
• clinical or therapeutic decisions you make;
• services you provide to clients;
• cross-border or telehealth compliance violations;
• misrepresentation of qualifications or credentials;
• breaches of advertising or professional regulations;
• breaches of privacy or data protection laws;
• inaccurate or misleading Content you submit;
• any reliance on AI-assisted content without proper review.

This indemnity applies to claims made by clients, regulators, authorities, or third parties and covers all reasonable losses and costs (including reasonable legal fees) incurred by TherapyRoute in connection with such claims.

This indemnity does not require you to indemnify TherapyRoute for losses caused solely by TherapyRoute’s fraud or intentional misconduct.

All Users agree to indemnify and hold TherapyRoute harmless from any claims arising from:

• misuse of the Platform,
• prohibited conduct,
• violations of these Terms,
• intellectual property infringements,
• unlawful, harmful, or abusive behaviour.

The DISCLAIMERS, limitations of liability, and indemnity obligations in this Section survive:

• suspension or removal of a Listing,
• termination of a subscription,
• cancellation by a therapist,
• deletion of your account,
• discontinuation of the Platform.

TherapyRoute may change, update, enhance, modify, limit, or discontinue any part of the Platform or Services at any time.

This includes, without limitation:

• search logic and ranking algorithms,
• visibility rules and placement systems,
• subscription features,
• technical components,
• communication tools,
• AI-assisted features,
• directory categories and structure,
• content review methods,
• user interface or design.

Such changes may affect how Listings appear or perform.

These changes do not constitute a breach of contract and do not entitle therapists or users to refunds or compensation.

You acknowledge that:

• digital platforms evolve over time;
• features may be added, removed, replaced, updated, or deprecated;
• TherapyRoute may prioritise development resources at its discretion;
• changes may improve or reduce certain functionalities;
• the Platform may transition to new technologies, partners, or infrastructure without notice.

• TherapyRoute may adjust pricing for Paid Plans at any time.
• Price changes apply at the start of the next billing cycle unless otherwise required by law.
• Continued use of the Platform following a price change constitutes acceptance of the new pricing.

• TherapyRoute may revise or update these Terms from time to time.
• When updates are made, the “Last Updated” date at the top of the Terms will be changed.
• Any updated Terms take effect immediately upon publication unless otherwise indicated.
• If required by law, TherapyRoute will notify you of significant changes.
• By continuing to use the Platform after updated Terms become effective, you agree to be bound by the revised Terms.

• You are responsible for reviewing these Terms periodically.
• If you do not agree with updated Terms, you must stop using the Platform and cancel your subscription.
• Continued use of the Platform constitutes acceptance of any updated Terms.

• TherapyRoute is not obligated to maintain old features, legacy experiences, or previous versions of the Platform.
• Once Terms or features are updated, only the current version applies.

• TherapyRoute may discontinue the Platform or any portion of it at its discretion.
• In such cases, active subscriptions may be terminated at the end of the current paid cycle.
• Discontinuation does not entitle users to compensation beyond applicable consumer protection laws.

• You may terminate your account or delete your Listing at any time by following the instructions provided in your dashboard or by contacting TherapyRoute.
• Termination will take effect immediately upon completion of the process unless otherwise stated.

• Terminating your account does not automatically cancel a Paid Plan.
• To avoid future billing, you must cancel your subscription with at least 14 days' notice before the next renewal date.
• If you cancel fewer than 14 days before renewal, the cancellation will apply to the following billing cycle.

Payments already made are non-refundable, including for:

• unused subscription periods,
• partial periods,
• listings removed due to non-compliance,
• voluntary account deletion,
• dissatisfaction with visibility or enquiries,
• changes to the Platform or Services.

Termination does not entitle you to credits, refunds, or compensation.

This Section 15.3 applies subject to any mandatory cooling-off or refund rights that apply to you under the laws of your Jurisdiction, as noted in Section 6.4.3.

Upon termination of your Listing, you agree to:

• cease using any Platform features, tools, or internal content granted during your subscription;
• remove any AI-assisted content, summaries, or derivative works provided by TherapyRoute from your external channels unless explicitly permitted;
• honour any outstanding professional commitments you established with clients through the Platform;
• continue to comply with the indemnity and liability clauses that survive termination (Section 13.10).

TherapyRoute may retain copies of your Content for a reasonable period for:

• backups,
• legal compliance,
• audit purposes,
• operational continuity.

Certain Content may remain visible:

• in cached search engine results,
• in email archives,
• in backups,
• where required by law or technical necessity.

TherapyRoute is not responsible for third-party caching or continued display of removed Content.

TherapyRoute may terminate your account or Listing at any time if:

• you violate these Terms;
• your Listing poses risk to users or the Platform;
• your credentials cannot be verified;
• you fail to comply with legal or regulatory requirements;
• you engage in harmful, deceptive, or unethical conduct;
• you repeatedly fail to respond to enquiries;
• your subscription fees remain unpaid.

Termination for cause does not entitle you to refunds or reinstatement.

Upon termination:

• your Listing will be deactivated or removed from public view;
• your access to Platform tools and features will end;
• any licences granted to TherapyRoute under Section 3 continue to the extent required for data retention, backups, and operational integrity;
• your indemnity obligations and liability limitations remain in force.

• Reinstatement of an account is at TherapyRoute’s sole discretion.
• You may be required to provide updated credentials or other verification.
• TherapyRoute may refuse reinstatement for any reason.

These Terms, and any dispute or claim arising out of or relating to them, are governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles.

All Users—regardless of location—submit to the application of South African law for all matters relating to the Platform and these Terms.

To the extent permitted by applicable law, any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, any Listing or Content, or any use of the Services shall be resolved by binding arbitration.

Arbitration will take place in Cape Town, Western Cape, South Africa, unless the parties agree in writing to another location.

Arbitration will be conducted by an independent arbitrator agreed by both parties, failing which one will be appointed in accordance with applicable South African arbitration rules.

The arbitrator’s decision will be final and binding and may be enforced in any court of competent jurisdiction.

To the extent permitted by applicable law, you agree that any dispute or claim with TherapyRoute will be brought only on an individual basis and not as a class, collective, or representative action.

Class arbitration, class actions, and collective claims are not permitted unless such a waiver is prohibited by the laws of your Jurisdiction.

TherapyRoute may seek interim or urgent relief from a court in South Africa in matters involving:

• intellectual property infringement,
• unauthorised use of the Platform,
• scraping, data extraction, or technical misuse,
• reputational harm,
• or enforcement of injunctions.

Before commencing arbitration, the complaining party must send written notice of the dispute to the other party.

The notice must include:

• the nature and basis of the dispute,
• the relief sought,
• relevant supporting information.

The parties must attempt to resolve the dispute in good faith for at least 30 days after the notice has been delivered.

Arbitration proceedings will be conducted in English, unless otherwise agreed in writing.

All documents submitted must be in English or accompanied by a certified translation.

Accessing the Platform from outside South Africa does not give rise to foreign jurisdiction.

All Users consent to:

• South African law,
• arbitration in Cape Town,
• and enforcement of awards under South African procedures.

Users remain responsible for complying with the laws of their own jurisdictions regarding use of the Platform.

Each party will bear its own legal fees unless the arbitrator orders otherwise.

Arbitrator fees and administrative costs will be allocated as determined by the arbitrator.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will remain in full force and effect.

An invalid clause does not affect the validity of the rest of the Terms.

Failure by TherapyRoute to enforce any provision of these Terms does not constitute a waiver of that provision.

A waiver is only effective if provided in writing.

Any waiver applies only to the specific instance and not to future or repeated conduct.

TherapyRoute may assign, transfer, or delegate its rights or obligations under these Terms to:

• a successor,
• affiliated entity,
• acquirer,
• or authorised third party.

You may not assign your rights or obligations without prior written permission from TherapyRoute.

Nothing in these Terms creates:

• an employment relationship,
• partnership,
• joint venture,
• franchise,
• agency relationship between you and TherapyRoute.

Therapists are independent practitioners.

TherapyRoute does not supervise, employ, or regulate therapists.

TherapyRoute is not responsible for any failure or delay in performance caused by events beyond our reasonable control, including:

• natural disasters,
• fires or floods,
• epidemics or public health emergencies,
• war, conflict, or terrorism,
• labour disputes,
• infrastructure failures,
• power outages,
• cyberattacks,
• or failures of third-party services.

These events do not give rise to refunds or compensation.

• Headings are for convenience only and do not affect interpretation.
• References to “including” mean “including without limitation.”
• Singular terms include the plural and vice versa unless context requires otherwise.
• If there is a conflict between these Terms and another policy, these Terms prevail to the extent permitted by law.

Notices to TherapyRoute must be delivered in writing to:

contact@therapyroute.com

and

TherapyRoute (Pty) Ltd,
29 Wargrave Road,
Kenilworth, Cape Town, 7708, South Africa.

TherapyRoute may send notices to you via:

• email,
• your account dashboard,
• or by posting updates on the Platform.

Notices are deemed received:

• immediately when sent electronically,
• or within a reasonable period when posted on the Platform.

These Terms, together with the Privacy Policy and any additional policies referenced within them, constitute the entire agreement between you and TherapyRoute.

They replace all prior agreements, understandings, or representations, whether oral or written.

No external statements or communications modify these Terms unless expressly incorporated in writing.

The following provisions continue to apply after termination or expiry of your account:

• Section 3 (Content Licence)
• Section 7 (AI Responsibilities)
• Section 8 (Privacy Responsibilities)
• Section 9 (Safety Disclaimers)
• Section 10 (Moderation Rights)
• Section 11 (Intellectual Property)
• Section 13 (Limitations of Liability & Indemnity)
• Section 16 (Dispute Resolution & Governing Law)
• Section 17 (General Provisions)

By accessing, browsing, or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms.

By creating, claiming, or maintaining a therapist Listing, you:

• confirm that all information you provide is accurate and truthful;
• agree to comply fully with these Terms;
• accept full responsibility for your professional conduct, compliance, and actions;
• acknowledge your legal obligation to follow all applicable laws and regulations in every jurisdiction relevant to your practice and your clients;
• accept complete professional and legal liability for all services you provide;
• confirm that you will update your Listing whenever necessary to keep it accurate.

By purchasing a Paid Plan or maintaining an active subscription, you:

• authorise recurring billing as described in Section 6;
• acknowledge the no-refund policy;
• agree to any applicable price changes as permitted under Section 14;
• accept the visibility and performance DISCLAIMERS in Section 5.

When these Terms are updated, your continued use of the Platform constitutes acceptance of the revised Terms.

If you do not agree to updated Terms, you must stop using the Platform and cancel your subscription.

You confirm that you have the legal capacity and authority to enter into these Terms on your own behalf or on behalf of any organisation you represent.

If you use the Platform on behalf of an entity, you represent that you are authorised to bind that entity to these Terms.

These Terms constitute a binding agreement between you and TherapyRoute (Pty) Ltd.

By using the Platform, creating a Listing, or maintaining a subscription, you acknowledge and accept this agreement.