How Much Does Therapy Cost in Surabaya in 2026?

In Surabaya, as everywhere in Indonesia, the price of therapy is decided by a route, not a rate card. Follow the BPJS Kesehatan referral chain and consultation with a psychiatrist or psychologist is covered, so you pay nothing at the point of care. What you pay is the monthly contribution: Rp 150,000 a month for class 1, Rp 100,000 for class 2, and Rp 35,000 for class 3, where the government covers Rp 7,000 of the Rp 42,000 rate. Those are the national rates set by Presidential Regulation 64 of 2020, and the Mobile JKN app shows the rate carried on your own membership. Step outside the chain, into a private practice or straight through a hospital's front door, and you pay the practice's own fee, for which Indonesia publishes no schedule.

The contribution rates are national and fixed. Private fees are not: therapists set their own.

The chain, step by step

The national insurance scheme (JKN, run by BPJS Kesehatan) works on a strict referral ladder; BPJS's own benefits page structures the scheme as first-level care (Rawat Jalan Tingkat Pertama) and referred advanced care (Rujukan Tingkat Lanjutan), and consistent published guidance describes the mental health route the same way:

• Be an active member. JKN runs on monthly contributions; coverage lapses when payments do.
• Start at your registered first-level facility (FKTP), usually your local puskesmas (community health centre) or a contracted clinic.
• Get the referral letter. If the FKTP doctor concludes you need specialist care, they refer you to a hospital that works with BPJS and provides mental health services, where psychiatrist consultation and prescribed medication are covered.

The chain decides everything. The same psychiatrist who is covered on a referral letter is an out-of-pocket expense without one. If cost is the constraint, the puskesmas is the door, not the hospital. The referral points at named places: RSJ Menur, the province's psychiatric hospital, and RSUD Dr Soetomo, its main general hospital, both of which run the specialist services a puskesmas refers into.

Surabaya's own doors

Surabaya has been building mental health care into its puskesmas network, and current local reporting (May 2025) names psychology consultation at city puskesmas including Dr Soetomo and Lidah Kulon, with registration through the city's own portal at ehealth.surabaya.go.id, where you pick the facility you want. Two university services also sit in the city. The Unit Pelayanan Psikologi at Universitas Airlangga's psychology faculty, Jl. Airlangga 4-6, offers counselling, psychotherapy and psychological assessment. The Pusat Konsultasi dan Layanan Psikologi at Universitas Surabaya, in Kalirungkut, takes individuals, couples and families, and also works by video. Ask each for its fee when you book. Availability and schedules differ per puskesmas, so check the eHealth portal or phone ahead; the pattern to expect is the national one, free or low-cost at your registered facility with BPJS active.

What the covered route does not cover

Counselling outside the medical system, private-practice psychologists seen directly, and most employer or campus counselling services sit outside JKN. Fees outside the scheme are set by the practice, not by a national schedule, which is why we do not print a Surabaya rate here. Individual practices and psychologist directories do post their own starting rates, so the figure is findable practice by practice. The reliable one is the figure the practice gives you, and asking whether a sliding scale exists costs nothing.

The honest caveats

• The route description above is the consistent published guidance; the chain is the rule and your FKTP's instructions are the authority on the day. Not every first-level facility runs a poli jiwa, so check that your registered FKTP does before you go, and change your registration to one that does if it does not.
• Queues are real. Covered care is gated by referral and by appointment capacity, so paying privately usually buys a shorter wait and a choice of clinician.

If you need someone now

If you are in immediate danger, go to the nearest hospital emergency department, or walk into your puskesmas and say it is urgent. To talk to someone, the Health Ministry's free SEJIWA line is 119, extension 8, staffed from morning until evening. Our page on suicide hotlines and crisis lines in Indonesia lists the services we have verified.

Sources

• Kompas, explainer on BPJS coverage of psychiatrist and psychologist consultation, 30 January 2026: the active-membership, FKTP-first and referral-letter conditions. Reporting that cites BPJS guidance, labelled as such.
• Tempo, explainer on the same route: consistent description of the chain.
• BPJS Kesehatan, JKN benefits: the first-level / referred-advanced tier structure, read on BPJS's own site 28 July 2026.
• detik Jatim, directory of Surabaya mental health services, 24 May 2025: the named puskesmas with psychology consultation and the eHealth registration route, and the named Surabaya facilities including RSJ Menur and RSUD Dr Soetomo. Reporting, labelled as such.
• Kementerian Koordinator Bidang Pembangunan Manusia dan Kebudayaan, on the contribution rates set by Presidential Regulation 64 of 2020: Rp 150,000, Rp 100,000 and Rp 42,000, with Rp 7,000 of the class 3 rate subsidised from 2021.
• Kementerian Kesehatan, Healing119.id / SEJIWA, 7 August 2025: the free 119 extension 8 line and its hours.
• Universitas Airlangga, Unit Pelayanan Psikologi, and Universitas Surabaya, Pusat Konsultasi dan Layanan Psikologi: the two university services, read 27 August 2026.

Reviewed August 2026. The contribution figures are the national rates set by Presidential Regulation 64 of 2020; check your own in the Mobile JKN app. We print no rupiah figure for private practice in Surabaya, because fees there are set practice by practice and we will not publish a local band we cannot evidence. The referral chain is described from published guidance, labelled above.