Suicide Hotlines and Crisis Lines in Indonesia

A helpline is a place to talk to someone when you are struggling, before or instead of a crisis. The lines on this page are answered by counsellors, trained health workers or volunteers, depending on the service. If you are not in Indonesia, the worldwide list is organised by country.

Indonesia's provision is thin, and it is better to say so than to pad this page. The Ministry of Health runs one national suicide-prevention line. Beside it there is one ministry information line, one non-government messaging service and one national line for women and children. Into The Light Indonesia, the country's best known suicide-prevention organisation, states plainly on its own site that it is not a hotline provider, so a reader who goes looking there will not find a number.

We could not verify a single regional crisis line, in Java or anywhere else, at an organisation's own page. This page therefore carries national services only.

What you share is kept private in almost all cases; if a counsellor believes a life is in immediate danger, they may arrange urgent help. What each service costs is set out beside it below. Only the Ministry's suicide-prevention line is verified free; the other operators publish no call cost, and we say so rather than guess.

TherapyRoute is a directory. We do not answer calls or messages ourselves, so please use the numbers below rather than contacting us if you need someone now.

CRISIS LINES, SUICIDE HOTLINES, AND HELPLINES IN INDONESIA

Each number below was checked in September 2026 at the operating organisation's own website, or at an official Indonesian government page.

Notice an error or a missing service? Please tell us so we can correct it.

119, Indonesia's national medical emergency number

Healing119.id and SEJIWA, 119 ekstensi 8, the Ministry of Health's suicide-prevention line

Halo Kemenkes, 1500-567, health information and complaints

LISA and BISA Helpline, by WhatsApp

SAPA 129, for women and children affected by violence

While you are waiting to be answered

If you are worried about someone else

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119, Indonesia's national medical emergency number

119 is the pre-hospital medical emergency line, run by the Ministry of Health through its National Command Centre and the Public Safety Centres in each regency and city. It sends ambulances and gives first-action guidance over the phone. The arrangement is set by a 2016 health-ministry regulation on the integrated emergency response system.

The Ministry's own words on its reach: "Nomor darurat 119 bisa diakses di semua kabupaten/kota. Untuk kabupaten/kota yang belum memiliki PSC, panggilan kegawatdaruratan akan diteruskan ke rumah sakit terdekat." Emergency number 119 can be accessed in all regencies and cities, and for a regency or city that does not yet have a Public Safety Centre, the emergency call is forwarded to the nearest hospital.

Tel: 119

Hours: not published on the Ministry page we read.

Cost: not published on the Ministry page we read.

One number this page does not carry, and why. Indonesia also has 112, a national single emergency number, but it is stood up by each regency and city rather than guaranteed nationally, and its own government portal refused every connection we made. We do not print a number we have not read at its source, so no coverage figure and no cost for 112 appears here. The police and fire numbers that circulate were found only on a non-government page, so their digits are not printed at all. 119 is the number with the Ministry's own national statement behind it.

Healing119.id and SEJIWA, 119 ekstensi 8, the Ministry of Health's suicide-prevention line

This is the Ministry of Health's own suicide-prevention line, run by its Directorate of Mental Health. The legacy version of this page listed it under the older name SEJIWA, and it is the one entry the page has always had right. The Ministry redeveloped the service rather than building a new one, so an older channel that lapsed is what this replaced.

In the Ministry's own words, "Healing119.id adalah layanan hotline berbasis digital yang disediakan secara gratis, bertujuan untuk memberikan dukungan psikologis awal kepada masyarakat yang mengalami tekanan psikologis, keputusasaan, pikiran bunuh diri, atau berada dalam situasi krisis psikologis." It is a free digital hotline giving initial psychological support to people under psychological strain, in despair, having thoughts of suicide, or in a psychological crisis. You do not have to give your name.

The Ministry is clear about what the service is not: "Healing119.id adalah layanan pertolongan pertama psikologis (psychological first aid), bukan layanan terapi atau konseling jangka panjang." It is psychological first aid, not therapy or long-term counselling. A session runs to 30 minutes and can be extended once. The counsellors are trained medical and health personnel competent in mental health care and holding a professional practice licence. The line also takes calls from people supporting someone else, and refers on to health facilities where more is needed.

Tel: 119 ekstensi 8. Dial 119, then follow the prompts to extension 8. The service's own site prints the same instruction as 119 ext. 8.

Chat: healing119.id

National: yes. "Layanan ini terbuka untuk masyarakat umum secara nasional," the service is open to the general public nationally, whatever your age, gender or where you live.

Hours: the Ministry's two official pages disagree, and we report both rather than choose. Its programme article of August 2025 says the service "akan beroperasi dari pagi hingga malam hari," it will operate from morning until night. Its official FAQ, linked from that same article on the same government host, answers the question directly: "Layanan ini berlangsung 24 jam, namun dalam pelaksanaannya jika belum terhubung, kemungkinan yang terjadi sistem sedang penuh dalam antrian layanan." This service runs 24 hours, and if you have not connected, the queue is probably full. If your call does not connect, it is worth trying again.

Cost: free. "Layanan Healing119.id gratis dan dapat diakses oleh seluruh masyarakat Indonesia."

Languages: not published on the pages we read.

The Ministry also runs a WhatsApp counselling channel, and it publishes that number as text on no page we read. Both the Ministry and the service itself tell you to open healing119.id and use the WhatsApp button there, which is what this page tells you too. A number circulating for it on commercial blogs is not printed here, because no official page reproduces it.

Halo Kemenkes, 1500-567, health information and complaints

Halo Kemenkes is the Ministry of Health's public contact centre. In the Ministry's own words it is "pusat layanan informasi dan pengaduan masyarakat seputar kesehatan melalui telepon, SMS, email," a centre for public health information and complaints, by telephone, SMS and email.

It is not a counselling or crisis service, and this page lists it so that a reader looking for the health system rather than a crisis line knows where to go. If you are in crisis, the line above is the one to use.

Tel: 1500-567

WhatsApp: 0811-10-500-567

SMS: 081281562620

Hours: not published on the page we read.

Cost: not published on the page we read.

LISA and BISA Helpline, by WhatsApp

The BISA Helpline, which also trades as LISA, for Love Inside Suicide Awareness, is provided by the Bali Bersama Bisa Foundation. Its own strapline describes it as a "Crisis/Emotional Online Support Helpline" and "a Mental and Emotional Support Resource", and says it is "Here to help anyone suffering mental and emotional crisis and in need of support."

It is answered by volunteers the organisation calls Certified Listeners. It also publishes a searchable directory of Indonesian mental health services running to 374 listings across 24 provinces, which is the closest thing the country has to a maintained national directory.

WhatsApp: +62 811 3855 472

National: not claimed by the organisation. It was founded in Bali by a collective of Balinese non-government organisations and frames its work around Bali, while the service itself can be reached from anywhere by message.

Hours: not published. What the organisation does publish, sitewide, is this: "Messages can be sent to our WhatsApp number +628113855472. Online support sessions are scheduled with Certified Listeners and may be placed on a waiting list." So an answer may not be immediate, and if you need someone now, use the Ministry's line above or dial 119.

Cost: not published.

Languages: not published on the organisation's own site.

SAPA 129, for women and children affected by violence

SAPA 129, Sahabat Perempuan dan Anak, Friend of Women and Children, is the national reporting and protection line run by the Ministry of Women's Empowerment and Child Protection. It is for women and children subjected to violence, and it is not a general crisis line.

In the ministry's own words it is a "Layanan Pengaduan untuk menangani kasus kekerasan terhadap perempuan dan anak," a complaints service handling cases of violence against women and children, taking reports of "kekerasan fisik, mental, seksual, atau bentuk kekerasan lain," physical, mental, sexual or other violence. You can report as the person affected, or on behalf of someone you know of.

The service has six published functions, and one of them is Layanan Sehat Jiwa, a mental health service. The others are complaints, outreach, case management, access to temporary shelter and accompanying a victim through the process. It was established under Presidential Regulation 65 of 2020, launched in March 2021, and is run with the state telecoms operator.

Tel: 129

WhatsApp: 08-111-129-129

National: yes, a national ministry service, progressively integrated with provincial services.

Hours: not published for the telephone line. The ministry's portal says the service is always available, but that sentence belongs to its online complaint form, so we do not repeat it as a fact about the phone.

Cost: not published.

Languages: not published.

While you are waiting to be answered

A line that is open can still be busy. The Ministry says so itself about its own suicide line, and the messaging service above may place you on a waiting list.

If you are waiting, try to stay with someone you trust, or ask someone to sit with you until the call connects.

If you have anything near you that you could use to harm yourself, put it somewhere harder to reach, or ask someone else to hold it for you. Distance and time both help.

If waiting is not possible, dial 119, or go to the emergency department of your nearest hospital. You do not need an appointment and you do not need to explain yourself well.

If you are worried about someone else

Ask them directly. Asking someone whether they are thinking of suicide does not put the idea there, and it often comes as a relief to be asked plainly.

Listen more than you advise. You do not need the right words, and you are not expected to fix anything.

If they are willing, offer to sit with them while they phone one of the numbers above, or to make the call together. The Ministry's line takes calls from people supporting someone else, not only from the person in difficulty.

If they are in immediate danger, treat it as you would any medical emergency and dial 119.

Supporting someone through this is heavy, and it is reasonable to want support of your own. Into The Light Indonesia publishes guidance and research on suicide prevention in Indonesia, and states on its own site that it is not a hotline provider, so use the numbers above rather than looking for one there.

For services in other countries, see the list of helplines and suicide hotlines worldwide.

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