Suicide Hotlines and Crisis Lines in Türkiye

A helpline is a place to talk to someone when you are struggling, before or instead of a crisis. The lines on this page are answered by ministry call-centre staff, psychologists or trained volunteers, depending on the service. If you are not in Türkiye, the worldwide list is organised by country.

What you share is kept private in almost all cases; if a counsellor believes a life is in immediate danger, they may arrange urgent help. What each service costs is set out beside it, because some of these numbers are free and for others the cost is not published.

TherapyRoute is a directory. We do not answer calls or messages ourselves, so please use the numbers below rather than contacting us if you need someone now.

CRISIS LINES, SUICIDE HOTLINES, AND HELPLINES IN TURKEY

Each number below was checked in August 2026 at the operating organisation's own website, or at the ministry or municipal government page that runs the service.

Notice an error or a missing service? Please tell us so we can correct it.

The emergency number, 112, and what it covers

ALO 183, the ministry's 24-hour support line

ALO 191, the drug counselling and support line

YEDAM 115, addiction counselling by Yeşilay

Ankara's psychological support line, for readers in Ankara

Mor Çatı, for women in İstanbul

While you are waiting to be answered

If you are worried about someone else

---

The emergency number, 112, and what it covers

Türkiye has one number for every emergency. The Ministry of Interior merged the old separate numbers for fire, medical emergency, police, gendarmerie, disaster response, forest fire and coast guard into 112.

Tel: 112

The ministry states that connection to 112 is free from mobile phones and landlines, and that the call centres work day and night, every day.

Calls are answered in Turkish and, in the ministry's words, in "four foreign languages", which its page does not name. Deaf callers can reach 112 in sign language through the 112 Engelsiz application.

ALO 183, the ministry's 24-hour support line

ALO 183 is the call centre of the Ministry of Family and Social Services. The ministry itself uses two names for it, the ALO 183 Şiddetle Mücadele Hattı on one page and the Alo 183 Sosyal Destek Hattı on another.

It answers calls about services for families, women, children, disabled people, older people, and relatives of those killed or wounded in service, and gives guidance and counselling. It also takes reports of neglect, abuse and violence. It is not a therapy line and it is not specifically a suicide line, but it is the national line that answers at any hour.

Be aware of one thing before you call. The ministry states plainly that urgent cases are passed to a provincial Emergency Intervention Team and, where needed, to the police or gendarmerie. If you are reporting violence, that is the point of the line. It is worth knowing either way.

Tel: 183 (within Türkiye)

Tel: +90 312 253 92 00 (the number the ministry publishes for citizens abroad)

SMS: 183

Video call in sign language: 0 549 381 0 183, on weekdays from 08:00 to midnight. The ministry's two pages give different weekend windows for this video line, one says Saturday from 08:00 to 17:00, the other says Saturday and Sunday from 08:00 to 17:00. The voice line's round-the-clock hours are not in dispute.

Hours: in the ministry's words, "7 gün 24 saat kesintisiz", meaning 7 days, 24 hours, without interruption.

Cost: the ministry's own wording is "Alo 183 Hattına yurt içinden yapılan aramalar ücretsizdir", calls made to the line from within the country are free. It states the same for SMS to 183.

Languages: Turkish, and the ministry states that staff who know Kurdish and Arabic answer calls in those languages. No English service is claimed.

ALO 191, the drug counselling and support line

ALO 191 is the Ministry of Health's counselling and support line for drug use. It gives information, refers callers to the most suitable treatment centre, works with people who are undecided about stopping, and supports relatives. In the ministry's own words, it is a support service "bilgi almak ve kurtulmak isteyen herkesin 7 gün 24 saat ulaşabileceği", one that anyone wanting information or wanting to stop can reach 7 days, 24 hours.

Tel: 191

Hours: 7 days, 24 hours, per the ministry.

Cost: the ministry states the line is "sabit hatlardan ücretsiz", free from landlines. It does not state that calls from mobile phones are free, so a mobile call may be charged.

YEDAM 115, addiction counselling by Yeşilay

YEDAM, the Yeşilay Danışmanlık Merkezi, runs a counselling line answered by psychologists with specific training in addiction. Yeşilay's own page says the line serves "ülkemizin tüm illerinde", in all provinces of the country, and covers alcohol, tobacco, substance, gambling and internet addiction. It is open to relatives as well as to the person using, and it books an appointment at the YEDAM centre in the caller's own province.

Tel: 115

Hours: not published on the page we read.

Cost: the page labels the appointment free, "ÜCRETSİZ RANDEVU İÇİN 115". It does not separately state that the call itself is free.

Ankara's psychological support line, for readers in Ankara

The Ankara Metropolitan Municipality runs a telephone psychological support line alongside its three in-person counselling centres, which are staffed by clinical psychologists, psychologists, counsellors, family counsellors and social workers. The municipality describes the phone service as guidance and referral, not therapy by phone. This is a city service for Ankara, not a national line.

Tel: 0 312 666 60 06

Hours: not published on the municipality's page.

Cost: the municipality describes the service as free, "ücretsiz", throughout its announcement.

Mor Çatı, for women in İstanbul

Mor Çatı Kadın Sığınağı Vakfı is a women's shelter foundation that has run a solidarity centre in İstanbul since 1990, for women subjected to violence and for their children. It offers social, legal and psychological support and referral, by phone, by email and in person. Its psychological support is aimed at the hopelessness, guilt, shame and fear that follow violence. This is an İstanbul service, and its scope is women and their children.

Tel: (212) 292 52 32

Hours: in the foundation's own words, "hafta içi 10.00-16.30", weekdays from 10:00 to 16:30. Outside those hours, Mor Çatı's own page directs emergencies to the numbers at the top of this page and to 183.

Cost: not published.

While you are waiting to be answered

Some of these lines keep office hours, and a line that is open can still be busy. If you are waiting, try to stay with someone you trust, or ask someone to sit with you until the call connects.

If you have anything near you that you could use to harm yourself, put it somewhere harder to reach, or ask someone else to hold it for you. Distance and time both help.

If waiting is not possible, dial 112 or go to a hospital emergency department. You do not need an appointment and you do not need to explain yourself well.

If you are worried about someone else

Ask them directly. Asking someone whether they are thinking of suicide does not put the idea there, and it often comes as a relief to be asked plainly.

Listen more than you advise. You do not need the right words, and you are not expected to fix anything.

If they are willing, offer to sit with them while they call one of the numbers above, or to make the call together. If they are in immediate danger, treat it as you would any medical emergency and dial 112.

Supporting someone through this is heavy, and it is reasonable to want support of your own. The same lines are open to you.

For services in other countries, see the list of helplines and suicide hotlines worldwide.

BACK TO TOP