Suicide Hotlines and Crisis Lines in Serbia

A helpline is a place to talk to someone when you are struggling, before or instead of a crisis. The lines on this page are answered by mental-health professionals, trained volunteers or state services, depending on the line. If you are not in Serbia, the worldwide list is organised by country.

What you share is kept private in almost all cases; if a counsellor believes a life is in immediate danger, they may arrange urgent help. Where a service publishes what a call costs, that is set out beside it below. Where it publishes nothing, we say so rather than guess.

TherapyRoute is a directory. We do not answer calls or messages ourselves, so please use the numbers below rather than contacting us if you need someone now.

CRISIS LINES, SUICIDE HOTLINES, AND HELPLINES IN SERBIA

Each number below was checked in August 2026 at the operating organisation's own website, or at the Serbian state body that runs the service. Quotes from Serbian pages are given in translation.

Notice an error or a missing service? Please tell us so we can correct it.

Emergency numbers, and what each one is for

The national suicide prevention line, 0800 309 309

NADEL, the national children's line, 116111

The national SOS line for women who have experienced violence

Родитељски телефон, the parents' line

Centar Srce in Novi Sad, 14:00 to 23:00

Autonomni ženski centar, weekday support for women

Reporting domestic violence to the police

In Belgrade: urgent psychiatric help in person

While you are waiting to be answered

If you are worried about someone else

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Emergency numbers, and what each one is for

Serbia does not run a single combined emergency number in practice. Different services answer different numbers, and each number below is published by the state body that operates it.

Police: 192

Fire brigade: 193

The Ministarstvo unutrašnjih poslova, the interior ministry, publishes 192 for the police and 193 for the fire brigade on its own contacts page.

Ambulance: 194

The Belgrade state emergency-medicine institute writes that "by calling 194, residents of the city of Belgrade receive the help they need", and that the number "is available 24 hours, every day". The Novi Sad institute publishes the same number for its own service. No single state page states the number for the whole country, but both major city services answer on 194.

Alert and warning centre: 1985

The interior ministry publishes 1985 for the Centar za obaveštavanje i uzbunjivanje, the national alert and warning centre.

The national suicide prevention line, 0800 309 309

The Национална СОС линија за превенцију самоубиства, the national SOS line for suicide prevention, is a joint project of the Ministry of Health of the Republic of Serbia and the Klinika za psihijatrijske bolesti "Dr Laza Lazarević". It is answered by mental-health professionals employed by the state psychiatric clinic.

The line is open to people in crisis and to the people around them. In the service's own words, translated from Serbian, its "multidisciplinary team of trained mental-health professionals is available to everyone who needs help 24 hours a day", for people in crisis and for "their families, friends, colleagues and those around them". The work it names is crisis intervention, counselling, and providing support and help.

The number answers to a menu. When the call connects, press 1 to reach the suicide prevention line.

Tel: 0800 309 309, then press 1.

Chat: online chat on the service's website. Chat hours are not published.

Hours: 24 hours a day, in the service's own words.

Cost: not published on the service's own pages.

NADEL, the national children's line, 116111

НАДЕЛ, the Национална дечија линија or National Children's Line, is operated by the Centar za zaštitu odojčadi, dece i omladine in Belgrade, a state social-protection institution.

The operating institution describes it, in translation, as "a telephone counselling service for children and young people, and adults worried about children", and says "the line is anonymous, confidential, free and available 24 hours, 7 days a week". NADEL's own site adds that children can call in any situation "where they feel the need to talk to a competent and trustworthy person".

Tel: 116111

Chat: via NADEL's website. Chat hours are not published.

Email: nadel@116111.rs

Hours: 24 hours a day, 7 days a week, in the operator's own words.

Cost: free, in the operator's own words.

The national SOS line for women who have experienced violence

The СОС телефон за жене са искуством насиља is operated by the same state institution as the children's line, under the ministry responsible for labour and social affairs. The ministry states the line is intended for all citizens of the Republic of Serbia.

In the operator's words, translated, it "provides telephone support and help to women who are victims of violence", who alongside counselling and empowerment are given "information about rights, options and procedures" for stopping the violence and protecting the victim as quickly as possible.

Tel: 0800 222 003

Hours: not published on the operating institution's page. The ministry said at the line's launch that it would run 24 hours a day and be free to call, but neither is published as a current statement, so treat both as unconfirmed.

Cost: not published as a current statement.

Родитељски телефон, the parents' line

The Родитељски телефон, the parents' line, is run by the same Belgrade state institution. It is a telephone counselling service for parents, in the operator's description, for "dilemmas about raising their children" and for parents who need professional support with specific difficulties their children have.

The operator states, in translation, that "the service is free, anonymous and confidential".

Tel: 0800 007 000

Hours: every day from 16:00 to 22:00. This is an evening line, not a 24-hour one.

Cost: free, in the operator's own words.

Centar Srce in Novi Sad, 14:00 to 23:00

Centar Srce (Центар Срце) offers emotional support and suicide prevention by phone, email and web chat, answered by trained volunteers. Its website displays Befrienders Worldwide and IASP as affiliations on every page.

In its own words, translated from Serbian: "An honest and non-judgemental conversation, in which we listen carefully to the person and accept them without judgement, can matter greatly for how they see the situation they are in."

Centar Srce is based in Novi Sad. Its toll-free number can be dialled from anywhere in Serbia, but the organisation does not claim national coverage in its own words.

Tel: 0800 300 303, published by the organisation under the heading "Besplatan broj", meaning free number.

Tel: 021/6623 393. The organisation publishes no cost statement for this landline.

Email: vanja@centarsrce.org

Chat: via the organisation's website

Hours: every day from 14:00 to 23:00. This line is not open around the clock, whatever other listings may say.

Autonomni ženski centar, weekday support for women

Autonomni ženski centar is a Belgrade women's organisation. Its SOS line is answered, in its own description translated from Serbian, by "specially trained women consultants for work with women who have survived the trauma of male violence".

The organisation states that "conversations on the SOS telephone can be anonymous" and that "this call and service are free", in its own words.

Tel: 0800 100 007

Email: zene.savet@azc.org.rs

Hours: weekdays from 10:00 to 20:00. The organisation adjusts these hours at some times of year, so its own website carries the current ones.

Cost: free, in the organisation's own words.

Reporting domestic violence to the police

The interior ministry publishes a reporting number for domestic violence on its national advice page, alongside 192. This is a reporting line answered by the ministry, not a counselling line, so use it to report violence rather than to talk something through.

Tel: 0800-100-600

Hours: not published.

Cost: not published on the ministry's page.

In Belgrade: urgent psychiatric help in person

The Klinika za psihijatrijske bolesti "Dr Laza Lazarević" advises anyone who feels an urgent need to harm themselves to call the ambulance on 194 or the police on 192 immediately. If you are able, it advises going as soon as possible to its Ургентна психијатријска служба, the urgent psychiatric service, at Вишеградска 26 in Belgrade, or to the nearest hospital's on-call service. The urgent service's hours are not published on the pages we read.

The clinic also directs people to the Центар за ментално здравље Београд, the Centre for Mental Health Belgrade, a daytime walk-in service at Теразије 3/III.

Centre for Mental Health Belgrade, Tel: 011/3612-467 or 064/8652-520

Hours: every working day from 09:00 to 18:00.

Clinic switchboard, Tel: +381.11.36.36.400

Cost: not published.

While you are waiting to be answered

Some of these lines keep set hours, and a line that is open can still be busy. If you are waiting, try to stay with someone you trust, or ask someone to sit with you until the call connects.

If you have anything near you that you could use to harm yourself, put it somewhere harder to reach, or ask someone else to hold it for you. Distance and time both help.

If waiting is not possible, dial 192 for the police or 194 for an ambulance, or go to a hospital emergency department. You do not need an appointment and you do not need to explain yourself well.

If you are worried about someone else

Ask them directly. Asking someone whether they are thinking of suicide does not put the idea there, and it often comes as a relief to be asked plainly.

Listen more than you advise. You do not need the right words, and you are not expected to fix anything.

If they are willing, offer to sit with them while they call one of the numbers above, or to make the call together. If they are in immediate danger, treat it as you would any medical emergency.

Supporting someone through this is heavy, and it is reasonable to want support of your own. The same lines are open to you.

For services in other countries, see the list of helplines and suicide hotlines worldwide.

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