Suicide Hotlines and Crisis Lines in Peru

A helpline is a place to talk to someone when you are struggling, before or instead of a crisis. The lines on this page are answered by mental health professionals, psychologists or trained volunteers, depending on the service. If you are not in Peru, the worldwide list is organised by country.

What you share is kept private in almost all cases; if a counsellor believes a life is in immediate danger, they may arrange urgent help. The state lines below are free to call, and where a service does not publish what a call costs, this page says so beside it.

TherapyRoute is a directory. We do not answer calls or messages ourselves, so please use the numbers below rather than contacting us if you need someone now.

CRISIS LINES, SUICIDE HOTLINES, AND HELPLINES IN PERU

Each number below was checked in September 2026 at the operating organisation's own website, or at gob.pe, the Peruvian state's official digital platform.

Notice an error or a missing service? Please tell us so we can correct it.

Emergency numbers, and what each one is for

Línea 113 Salud, opción 5, the national mental health line

Centros de Salud Mental Comunitaria, where you can walk in

La Voz Amiga, a listening line for anyone, 0800-4-1212

Línea 100, for people affected by violence

Línea 1815 Habla Franco, for drug-related concerns

While you are waiting to be answered

If you are worried about someone else

---

Emergency numbers, and what each one is for

Peru does not run a single emergency number. The state's emergency-numbers page puts it this way: "En el Perú, cuentas con distintos números de emergencia a los que puedes llamar según lo que necesites." (In Peru, you have different emergency numbers you can call depending on what you need.)

Police: 105 — the Policía Nacional central line, listed among the main national emergency numbers.

Ambulance and urgent medical care: 106 — SAMU, the Sistema de Atención Médica Móvil de Urgencia (mobile urgent medical care system). The state page lists 106 for Lima and for a named set of regions: Amazonas, Ancash, Ayacucho, Huancavelica, Huánuco, Junín, La Libertad, Loreto, Madre de Dios, Piura, Lima Región, Tacna, Tumbes, Ucayali, Lambayeque and Pasco. It does not state that 106 works in every region, so if it does not connect where you are, dial 105 or go straight to the nearest hospital emergency department.

Fire and rescue: 116 — the Bomberos, listed among the main national emergency numbers.

Línea 113 Salud, opción 5, the national mental health line

Línea 113 Salud is the Ministry of Health's (MINSA) free national health line, and its mental health option, 113 opción 5 (option 5, salud mental), is the state's own route to psychological support by phone. The Ministry says the line "brinda orientación y apoyo psicológico las 24 horas del día" (provides guidance and psychological support 24 hours a day) and that "profesionales de la salud mental ofrecen escucha y orientación" — mental health professionals listen and give guidance.

The mental health option covers, in the Ministry's words, "orientación sobre: Problemas de pareja, depresión, ansiedad o estrés. Adicciones y problemas de conducta, aprendizaje o sexualidad. Casos de bullying y soporte psicológico." (guidance on relationship problems, depression, anxiety or stress; addictions and behavioural, learning or sexuality problems; bullying and psychological support.)

You can call without giving your details. The Ministry's page states: "si no deseas brindarlos o no los tienes, recibirás la atención de todas formas" — if you do not want to give them, or do not have them, you will be helped anyway.

Tel: 113, then the salud mental (mental health) option, promoted by the Ministry as "113, opción 5".

WhatsApp or Telegram: 955557000 or 952842623

Email: infosalud@minsa.gob.pe

Hours: "las 24 horas del día" — 24 hours a day.

Cost: free. In the Ministry's words: "Marca el 113 desde cualquier teléfono fijo o celular a nivel nacional de forma gratuita." (Dial 113 from any landline or mobile nationwide, free of charge.)

Centros de Salud Mental Comunitaria, where you can walk in

Behind the phone lines, the Ministry of Health runs a national network of more than 300 Centros de Salud Mental Comunitaria (community mental health centres). The usual route in is a referral from your nearest health establishment, but the Ministry's page carries one exception that matters here, in its own words: "En caso de conductas autolesivas o riesgo de suicidio, no necesitas referencia; puedes acudir directamente al centro más cercano." — where there is self-harm or a risk of suicide, you do not need a referral; you can go directly to the nearest centre.

The full national directory of centres, with addresses and telephone numbers, is on the Ministry's page: Centros de Salud Mental Comunitaria en el Perú.

Hours: not published on the national page; they vary by centre.

Cost: not published on the national page.

La Voz Amiga, a listening line for anyone, 0800-4-1212

La Voz Amiga (The Friendly Voice) is a non-profit listening line founded in 1972, answered by trained volunteers rather than clinicians. In its own words it is "una línea de escucha accesible, anónima, confidencial y gratuita; disponible las 24 horas del día" — an accessible, anonymous, confidential and free listening line, available 24 hours a day — for "toda aquella persona que necesita acompañamiento, consuelo y orientación en momentos de soledad y sufrimiento" (anyone who needs company, comfort and guidance in moments of loneliness and suffering). The organisation says it refers on to specialists when more specific care is needed.

It answers from anywhere in the country: "no importa el lugar en Perú donde te encuentres" (no matter where in Peru you are).

Tel: 0800-4-1212

Tel: (01) 436-1212, 436 1274, 436 1146 — fixed lines.

Tel (from outside Peru): +(511) 436-1212, in the form the organisation itself publishes.

Hours: "24 horas al día, 365 días al año" — 24 hours a day, 365 days a year.

Cost: the 0800 line is published as free ("Línea gratuita: 0800-4-1212"). The fixed lines carry no published cost statement.

Línea 100, for people affected by violence

Línea 100 is for a stated group: people affected by violence against women and members of the family group, or anyone who knows of a case. It is run by the Ministry of Women and Vulnerable Populations (MIMP) through the Programa Nacional Aurora, also called Warmi Ñan. In the Ministry's words, it "Brinda información, orientación, consejería y soporte emocional en quechua, aimara y castellano" — it provides information, guidance, counselling and emotional support in Quechua, Aymara and Spanish.

Its companion service, Chat 100, is a real-time online channel where, in the same words, "profesionales brindan orientación" (professionals give guidance) on violence in dating and partner relationships, and it is national in scope.

Tel: 100

Chat: Chat 100

Hours: "funciona las 24 horas, los 365 días del año" — 24 hours, 365 days a year. Chat 100: "disponible las 24 horas" — available 24 hours.

Cost: free. "La llamada es gratuita al número 100, desde un teléfono fijo o celular desde cualquier parte del país." (The call is free to the number 100, from a landline or mobile from any part of the country.)

Languages: Quechua, Aymara and Spanish.

Línea 1815 Habla Franco, for drug-related concerns

Habla Franco (Speak Frankly) is also for a stated group: people worried about their own drug use, and their family members. It is run by DEVIDA, the Comisión Nacional para el Desarrollo y Vida sin Drogas (national commission for development and a life without drugs). The state platform says: "Puedes llamar al 1815 desde cualquier teléfono. Esta línea de ayuda es gratuita, anónima y confidencial, con cobertura a nivel nacional y te brindará información, orientación y consejería." (You can call 1815 from any phone. This helpline is free, anonymous and confidential, with nationwide coverage, and will give you information, guidance and counselling.)

On the online channels, psychologists answer: the page offers to "contactarte vía chat con un psicólogo/a especialista en la temática de drogas" (put you in contact by chat with a psychologist specialising in drug-related issues).

Tel: 1815

Chat: Chatea Franco

Email: hablafranco@devida.gob.pe

Hours: not published for the phone line. The online chat and app channels: "La atención del servicio online es de lunes a sábado de 9:00 a. m. a 9:00 p. m." (online service Monday to Saturday, 9:00 a.m. to 9:00 p.m.)

Cost: "gratuita" — free.

While you are waiting to be answered

A line that is open can still be busy, and one of the lines above does not publish its phone hours. If you are waiting, try to stay with someone you trust, or ask someone to sit with you until the call connects.

If you have anything near you that you could use to harm yourself, put it somewhere harder to reach, or ask someone else to hold it for you. Distance and time both help.

If waiting is not possible, dial 105 or 106, go to a hospital emergency department, or go directly to the nearest Centro de Salud Mental Comunitaria — where there is a risk of suicide, you do not need a referral. You do not need an appointment and you do not need to explain yourself well.

If you are worried about someone else

Ask them directly. Asking someone whether they are thinking of suicide does not put the idea there, and it often comes as a relief to be asked plainly.

Listen more than you advise. You do not need the right words, and you are not expected to fix anything.

If they are willing, offer to sit with them while they call one of the numbers above, or to make the call together. If they are in immediate danger, treat it as you would any medical emergency.

Supporting someone through this is heavy, and it is reasonable to want support of your own. Línea 100 states that it is also for anyone who knows of a case of violence, and Habla Franco states that it is also for family members.

For services in other countries, see the list of helplines and suicide hotlines worldwide.

BACK TO TOP