Suicide Hotlines and Crisis Lines in Oman

A helpline is a place to talk to someone when you are struggling, before or instead of a crisis. The lines on this page are answered by hospital staff, ministry counsellors or specialists, depending on the service. If you are not in Oman, the worldwide list is organised by country.

What you share is kept private in almost all cases; if a counsellor believes a life is in immediate danger, they may arrange urgent help. What each service costs is set out beside it below, because some of these numbers are published as free and others publish no cost at all.

TherapyRoute is a directory. We do not answer calls or messages ourselves, so please use the numbers below rather than contacting us if you need someone now.

CRISIS LINES, SUICIDE HOTLINES, AND HELPLINES IN OMAN

Each number below was checked in August 2026 at the operating organisation's own website, or at a Government of Oman page that publishes the service.

Notice an error or a missing service? Please tell us so we can correct it.

Emergency numbers, and what each one is for

Al Masarra Hospital, the psychiatric emergency line

Ministry of Social Development counselling line, 80077788

Child Protection Line 1100, for children at risk

Hayah, addiction support on 1110

Two ministry call centres, for finding services rather than crisis

While you are waiting to be answered

If you are worried about someone else

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Emergency numbers, and what each one is for

Emergency: 9999

The Royal Oman Police publish 9999 as the emergency number for their Police Operations Centre, and the Government of Oman portal prints the same number in its standing emergency block.

Emergency, as listed on the government guide: 24343666

Two official pages differ here, so we give both. The Government of Oman's own emergency-numbers guide heads its list with 24343666, printed as "In case of emergency: 24343666", while the police site and the portal's footer give 9999.

Narcotics and psychotropic substances: 1444

The Royal Oman Police's General Administration of Narcotics and Psychotropic Substances publishes 1444 as its emergency number.

Ambulance, regional: Salalah 23218888, Sohar 26718888, Nizwa 25418888

The government emergency guide lists these medical ambulance numbers for three regions. They are regional rather than national; 9999 is the number the police present for emergencies nationally.

Al Masarra Hospital, the psychiatric emergency line

Al Masarra Hospital (مستشفى المسرة) is run by the Ministry of Health, which describes it as "the only hospital for Psychiatry in the Sultanate of Oman". It covers general adult, geriatric, child and adolescent, and forensic psychiatry, and treats alcohol and substance misuse. It is in the Al Hashiya area of Al Amerat, in Muscat Governorate.

The hospital publishes an emergency number, which the Ministry's page describes as being for receiving calls relating to cases of psychiatric illness and addiction treatment. Know before you dial that calls are answered by hospital staff, not by a volunteer listening service, so this is a hospital line rather than a place for a long supportive conversation.

Tel: 24873268

Hours: the emergency department is listed as 24/7. Hospital administration keeps separate hours, 7:30 AM-2:30 PM, Sunday to Thursday.

Cost: not published.

Ministry of Social Development counselling line, 80077788

The Ministry of Social Development runs a telephone counselling number through its Department of Family Counselling and Guidance (دائرة الإرشاد والاستشارات الأسرية), established in 2001. The Ministry prints it as "the free number for telephone counselling".

The Ministry describes the department's work as "receiving and considering citizens' consultations regarding their psychological and social problems that impede their adjustment to the course and demands of their lives", with counselling at the individual or family level. The same number appears on the government's national emergency guide under domestic violence, so it is also the published route for that.

Tel: 80077788

Hours: not published. Neither the Ministry's page nor the government emergency guide states when it is answered, so it may not answer at night.

Cost: free, in the Ministry's own words.

Child Protection Line 1100, for children at risk

The Child Protection Line (خط حماية الطفل) is run by the Ministry of Social Development for reports of children exposed to violence, abuse or neglect. The government's service page describes it as one that "enables reporting cases of children at risk of violence and abuse for referral to the Child Protection Officer in the governorate to take the necessary actions".

Read that scope before you call: this is a reporting and referral line for children at risk, not a counselling line, and not a general helpline for adults.

Tel: 1100

Hours: not published.

Cost: not published.

Hayah, addiction support on 1110

Hayah (منصة حياة) is a national platform for people affected by addiction and their families, run in partnership with the Ministry of Health, the Ministry of Endowments and Religious Affairs, the Ministry of Social Development, and the Ministry of Education. It offers social, psychological, medical and religious consultation streams.

The Government of Oman describes the number as letting users "communicate directly with specialists via the free consultation number (1110) in full confidence, to provide psychological and social support". The platform's website also carries a live chat, but it is described as an automated assistant rather than a counsellor, and the site is in Arabic.

Tel: 1110

Chat: hayah.om, an automated assistant.

Email: admin@hayah.om

Hours: in the platform's own words, "available Sunday to Thursday, 8:00 am to 2:00 pm, for immediate help and support". Closed at night and at weekends.

Cost: free, in the government's own words.

Two ministry call centres, for finding services rather than crisis

Neither of these is a crisis or counselling line. They are the front doors of two ministries, and they can tell you where a service is and how to reach it, which is sometimes exactly what a family needs.

The Ministry of Health contact centre (مركز اتصال وزارة الصحة) answers questions about health services and can direct a caller to care. The Ministry describes it as "the principal link within the Ministry of Health" for the community's needs and feedback. It closes overnight.

Tel: 1212

Hours: 7:30 am to 9:30 pm; on holidays, 9:30 am to 4:30 pm.

The Ministry of Social Development call centre (مركز اتصالات وزارة التنمية الاجتماعية) is the route to that ministry's services, including its family development and family protection departments.

Tel: 1555

Hours: not published.

While you are waiting to be answered

Most of the lines on this page keep office hours or publish none, and a line that is open can still be busy. If you are waiting, try to stay with someone you trust, or ask someone to sit with you until the call connects.

If you have anything near you that you could use to harm yourself, put it somewhere harder to reach, or ask someone else to hold it for you. Distance and time both help.

If waiting is not possible, dial 9999, ring Al Masarra Hospital on 24873268, or go to a hospital emergency department. You do not need an appointment and you do not need to explain yourself well.

If you are worried about someone else

Ask them directly. Asking someone whether they are thinking of suicide does not put the idea there, and it often comes as a relief to be asked plainly.

Listen more than you advise. You do not need the right words, and you are not expected to fix anything.

If they are willing, offer to sit with them while they call one of the numbers above, or to make the call together. If they are in immediate danger, treat it as you would any medical emergency.

Supporting someone through this is heavy, and it is reasonable to want support of your own. The same lines are open to you.

For services in other countries, see the list of helplines and suicide hotlines worldwide.

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