Suicide Hotlines and Crisis Lines in Morocco

A helpline is a place to talk to someone when you are struggling, before or instead of a crisis. The lines on this page are answered by psychologists, social workers and other trained listeners, depending on the service. If you are not in Morocco, the worldwide list is organised by country.

What you share is kept private in almost all cases; if a counsellor believes a life is in immediate danger, they may arrange urgent help. What each service says about cost is set out beside it below, in the service's own words.

TherapyRoute is a directory. We do not answer calls or messages ourselves, so please use the numbers below rather than contacting us if you need someone now.

CRISIS LINES, SUICIDE HOTLINES, AND HELPLINES IN MOROCCO

Each number below was checked in August 2026 at the operating organisation's own website, or at an official Moroccan government or regulator page.

Notice an error or a missing service? Please tell us so we can correct it.

Emergency numbers, and what each one is for

Kolona Maak 8350, for women and girls

Centre d'écoute 2511, for children

While you are waiting to be answered

If you are worried about someone else

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Emergency numbers, and what each one is for

Morocco's official sources do not agree on every emergency code. Where they differ, both forms are given here, with who publishes each, so you can try the other if one does not connect.

Police: 19

The telecoms regulator, the ANRT, the Ministry of Health and the child-protection service 2511.ma all publish 19 for the police. 2511.ma adds that from a mobile you can dial 112.

Gendarmerie Royale: 177 or 117

The ANRT publishes 177 for the Gendarmerie Royale, and the service evigilance.ma prints the same code. 2511.ma prints 117 instead. If one does not connect, dial the other.

Fire service: 15 or 150

The ANRT publishes 15 for the fire service, and the Ministry of Health lists 15 for SAMU and the fire service together. 2511.ma prints 150 instead.

Morocco has no national three-digit mental-health number. Nothing on the Ministry of Health's site or the regulator's short-code page names one.

Kolona Maak 8350, for women and girls

The Union Nationale des Femmes du Maroc (UNFM) runs the plateforme Kolona Maak, launched in January 2020. The UNFM translates the name as "Toujours avec vous", always with you, and calls it "la plateforme nationale Kolona Maak".

The UNFM describes it as a platform of help, listening and orientation for women and girls in situations of vulnerability, whether that is violence, abuse or socio-economic precarity. Psychologists and social workers listen, and refer callers on to the appropriate security, institutional or legal authorities. The organisation reports over 5,000 calls a year, and runs 26 listening centres across the kingdom.

This line is for women and girls. It states that scope itself, and it is the only Morocco helpline listed in the international Find A Helpline index.

Tel: 8350

App: the UNFM also offers what it calls an "application gratuite téléchargeable", a free app to download, on the App Store and Play Store.

Hours: in the UNFM's own words, the platform is "ouverte 24h/27 et 7j/7". That wording is quoted exactly as the organisation's page prints it.

Cost: the UNFM describes 8350 as "un numéro vert", the Moroccan term for a freephone number.

Centre d'écoute 2511, for children

The Observatoire National des Droits de l'Enfant (ONDE) has run the Centre d'écoute 2511 since November 1999, and describes it as the first of its kind in Africa. It takes reports of violence, exploitation and neglect against children, from children themselves and from adults.

The team is made up of listening professionals, psychologists, jurists and social workers. It offers immediate help through listening and referral to local educational, administrative, psycho-medical and legal services, and can escalate to the authorities where a case is serious or urgent.

This line is for children and young people, and for adults reporting harm to a child. It is not an adult emotional-support line.

Tel: 2511

Tel: 0800002511, the freephone long form as ONDE prints it.

Online: a reporting form at 2511.ma

Email: 2511@onde.ma

Hours: "De 9h à 16h tous les jours", 9h to 16h every day, for the phone line. The same page says the online form at 2511.ma is open "24h/24 - 7j/7"; only the web form is answered outside phone hours.

Cost: in ONDE's own words, "Le 2511 est gratuit et confidentiel", the 2511 costs nothing and is confidential, and the call is "gratuit et numéro invisible sur les factures de téléphone", free and invisible on telephone bills.

While you are waiting to be answered

The children's line keeps daytime hours, and a line that is open can still be busy. If you are waiting, try to stay with someone you trust, or ask someone to sit with you until the call connects.

If you have anything near you that you could use to harm yourself, put it somewhere harder to reach, or ask someone else to hold it for you. Distance and time both help.

If waiting is not possible, dial 19, or go to a hospital emergency department. You do not need an appointment and you do not need to explain yourself well.

If you are worried about someone else

Ask them directly. Asking someone whether they are thinking of suicide does not put the idea there, and it often comes as a relief to be asked plainly.

Listen more than you advise. You do not need the right words, and you are not expected to fix anything.

If they are willing, offer to sit with them while they call one of the numbers above, or to make the call together. If they are in immediate danger, treat it as you would any medical emergency.

Supporting someone through this is heavy, and it is reasonable to want support of your own. If you are a woman or a girl, Kolona Maak is open to you too; otherwise, a hospital or your own doctor is a real route.

For services in other countries, see the list of helplines and suicide hotlines worldwide.

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