Suicide Hotlines and Crisis Lines in Jersey

A helpline is a place to talk to someone when you are struggling, before or instead of a crisis. The lines on this page are answered by trained volunteers or mental health professionals, depending on the service. If you are not in Jersey, the worldwide list is organised by country.

What you share is kept private in almost all cases; if a counsellor believes a life is in immediate danger, they may arrange urgent help. What each service costs is set out beside it below, because one of these lines is free from any phone and another does not publish what a call costs.

TherapyRoute is a directory. We do not answer calls or messages ourselves, so please use the numbers below rather than contacting us if you need someone now.

CRISIS LINES, SUICIDE HOTLINES, AND HELPLINES IN JERSEY

Each number below was checked in September 2026 at the operating organisation's own website, or at gov.je, the Government of Jersey's official site.

Notice an error or a missing service? Please tell us so we can correct it.

999 and 112, the emergency numbers

Samaritans of Jersey, 116 123

Mental Health Crisis Line, Government of Jersey

The Listening Lounge, early support and counselling

While you are waiting to be answered

If you are worried about someone else

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999 and 112, the emergency numbers

The Government of Jersey's own guidance: "If you have an emergency or witness an emergency, you should immediately dial 999 when safe to do so," and elsewhere, "If you have a medical emergency or you witness a serious accident or crime you should dial 999 or 112." The emergency services in the island are the States of Jersey Police, Jersey Ambulance Service, Jersey Fire and Rescue Service, and Jersey Coastguard; one operator triages your call to the right service.

Tel: 999

Tel: 112

Samaritans of Jersey, 116 123

Samaritans of Jersey is a volunteer-run emotional support listening service, a branch of Samaritans and a charity registered in Jersey. The branch has run since April 1961. Calls to 116 123 are answered by the UK-wide Samaritans network, which the Jersey branch is part of, so you will not necessarily speak to someone on the island: in the central organisation's words, "When you call us on 116 123, you will be put through to a volunteer at one of more than 200 branches and locations across the UK and Ireland."

You can also visit the branch in person at 30 Hue Street, St. Helier JE2 3RE.

Tel: 116 123, "free from any phone" in the branch's own words.

Tel: 0330 094 5717, "local call charges apply".

Hours: "Open 24 hours a day" and "Call us any time, day or night", per the organisation's contact page.

Cost: in the organisation's own words, "This number is free to call from both landlines and mobiles, including pay-as-you-go mobiles. You do not need to have any credit or call allowance on your plan to call 116 123."

Mental Health Crisis Line, Government of Jersey

The Mental Health Crisis Line is run by Adult Mental Health Services, Health and Care Jersey, for adults aged 18 and over. No referral is needed: "If you need help in a crisis, call the crisis line on +44 (0) 1534 445290. You don't need a referral." On what happens when you call, the service's own page says: "You'll usually speak to a trained mental health professional. If all our staff are busy, we'll connect you to our 24 hours care service... We try to see you within 4 hours, either at your home or in one of our clinics." The same page invites calls from people worried about someone else.

Tel: +44 (0) 1534 445290

Hours: "24 hours a day, 7 days a week", printed directly beneath the number on the service's own pages.

Cost: not published. This is a geographic number, so your phone plan's rate for a local call may apply.

The Listening Lounge, early support and counselling

The Listening Lounge is a walk-in and counselling service operated by LV Care in partnership with the Government of Jersey. It is an early-support service, not a crisis line; its own page routes urgent need to the emergency services and the Mental Health Crisis Line above. In its own words, "We have experience of mental health and other life challenges and can offer a confidential, non-judgmental space to talk about whatever is going on for you."

It offers counselling ("All of our counsellors are members of the British Association for Counselling and Psychotherapy (BACP)"), a drop-in peer-support centre ("No cost, no booking needed, Over 18's"), and support for carers aged 18 or over, published as "No cost involved. No referral needed."

Tel: 01534 866793

Hours: not published. The service's current pages do not state when it is open. If you need someone now, the lines above are answered at any hour.

Cost: the drop-in and carers support are published as free. No cost statement is published for counselling.

While you are waiting to be answered

A line that is open can still be busy. If you are waiting, try to stay with someone you trust, or ask someone to sit with you until the call connects.

If you have anything near you that you could use to harm yourself, put it somewhere harder to reach, or ask someone else to hold it for you. Distance and time both help.

If waiting is not possible, dial 999 or 112, or go to the hospital emergency department. You do not need an appointment and you do not need to explain yourself well.

If you are worried about someone else

Ask them directly. Asking someone whether they are thinking of suicide does not put the idea there, and it often comes as a relief to be asked plainly.

Listen more than you advise. You do not need the right words, and you are not expected to fix anything.

If they are willing, offer to sit with them while they call one of the numbers above, or to make the call together. The Mental Health Crisis Line invites calls from people worried about someone else. If they are in immediate danger, treat it as you would any medical emergency.

Supporting someone through this is heavy, and it is reasonable to want support of your own. The Listening Lounge's carers support is for anyone aged 18 or over who provides care or support to someone living with mental health difficulties.

For services in other countries, see the list of helplines and suicide hotlines worldwide.

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