Suicide Hotlines and Crisis Lines in Croatia

A helpline is a place to talk to someone when you are struggling, before or instead of a crisis. The lines on this page are answered by psychologists, psychiatrists or trained volunteers, depending on the service. If you are not in Croatia, the worldwide list is organised by country.

What you share is kept private in almost all cases; if a counsellor believes a life is in immediate danger, they may arrange urgent help. What each service costs is set out beside it below, because in Croatia some of these numbers are free and others are charged at a normal call rate.

TherapyRoute is a directory. We do not answer calls or messages ourselves, so please use the numbers below rather than contacting us if you need someone now.

CRISIS LINES, SUICIDE HOTLINES, AND HELPLINES IN CROATIA

Each number below was checked in August 2026 at the operating organisation's own website, at the national regulator HAKOM, or at an official government page.

Notice an error or a missing service? Please tell us so we can correct it.

Emergency numbers, and what each one is for

Nacionalni pozivni centar za žrtve kaznenih djela i prekršaja, 116 006

Hrabri telefon for children and teenagers, 116 111

Hrabri telefon za mame i tate, 0800 0800

Psihološki centar TESA, the adult psychological help line

Linija pomoći Plavi telefon

Žensko savjetovalište, 116 016, for women who have experienced violence

The KBC Zagreb crisis line, 24 hours a day

SOS linija of Bijeli krug Hrvatske, for readers in Split and Dalmatia

While you are waiting to be answered

If you are worried about someone else

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Emergency numbers, and what each one is for

Croatia's single emergency number is 112. The national regulator states that it is available from all public telephone networks free of charge. Four service-specific numbers remain in use alongside it.

All emergencies: 112

Police: 192

Fire brigade: 193

Ambulance: 194

Search and rescue at sea: 195

There is no national three-digit mental health line in Croatia. The helplines below are the services that do answer.

Nacionalni pozivni centar za žrtve kaznenih djela i prekršaja, 116 006

This is the national call centre for victims and witnesses of criminal offences and misdemeanours, and their family members, run by Udruga za podršku žrtvama i svjedocima. Since late 2020 it has also been the country's 24-hour line for victims of gender-based violence.

Its published remit includes providing emotional support, in its own words "pružanje emocionalne podrške", alongside information about your rights and referral to other services. It is the only national line in Croatia that answers day and night, every day. Its scope is victims of crime rather than the general population, so it states plainly who it serves. If what you are facing is not connected to a crime, the services further down this page are there for you, and 112 answers at any hour.

The organisation states that the line is free and anonymous, "besplatna i anonimna", and that it is available to callers across the whole of Croatia, in Croatian and English.

Tel: 116 006

Email: npc@pzs.hr

Hours: 24 hours a day, every day, including weekends and public holidays, in the organisation's own words.

Cost: free, in the organisation's own words.

Hrabri telefon for children and teenagers, 116 111

Hrabri telefon is a non-governmental organisation founded in 1997. Its line for children and teenagers is answered by trained staff and volunteers. In its own words, the line is intended for all children and teenagers, whatever the problem they have.

The organisation states that the conversation is anonymous and confidential, "anoniman i povjerljiv", with the qualification that data may be used in aggregate, at group level, to improve its services. A WhatsApp chat runs during the same hours, and the organisation notes that while it can see your number on WhatsApp, it will not share it unless it is worried about your safety.

On cost, its own page says you can call completely free from any mobile, any landline, and even from a public payphone without a phone card.

Tel: 116 111

WhatsApp: chat via WhatsApp, with support offered in English, Arabic, French, Pashto, Turkish, Ukrainian and Russian as well as Croatian.

Email: savjet@hrabritelefon.hr

Hours: weekdays from 9 in the morning to 8 at night, for both the phone line and the chat. Not a 24-hour line.

Cost: free, in the organisation's own words.

Hrabri telefon za mame i tate, 0800 0800

The same organisation runs a line for parents and other adults who are worried about a child. In its own words, it is a place where every parent, and any other adult concerned for a child's wellbeing, can speak with a professional.

Topics its page lists include parenting, communication with a child or young person, all forms of child abuse and neglect, and how to talk to a child about divorce. It is an adult-facing line, but its subject is a child. It is not a general adult crisis line.

Tel: 0800 0800

Hours: every weekday from 9 in the morning to 8 at night. Not a 24-hour line.

Cost: not published for this number. The free-call statement on the organisation's site is written for the children's line, 116 111.

Psihološki centar TESA, the adult psychological help line

TESA's Telefon za psihološku pomoć is the closest thing Croatia has to a general psychological support line for adults. It was founded in 1991 by the Croatian Psychological Society. The line is answered by a psychologist with additional training in psychological counselling.

Its own page names the difficulties people call about, including depression, anxiety, stress, damaged relationships, parenting, low self-esteem, coping with chronic health problems, feeling suicidal, and having been abused. The organisation describes its help as being for all citizens in need, and publishes no geographic limit, though the number is a Zagreb landline, so a caller elsewhere in Croatia pays a long-distance rate.

On cost, the organisation's own wording is that the telephone psychological counselling is free, and call charges are at the usual local-call tariff. The conversation costs nothing; the call itself is charged like an ordinary phone call.

One caution about timing. TESA publishes an annual summer pause, during which the line does not operate, because its psychologists take their leave then. The most recent notice on its site describes the pause as happening every year. If the line does not answer in high summer, that is why, and the other services on this page remain the route.

Tel: 01 48 28 888

Email: psiho.pomoc@tesa.hr for internet counselling.

Hours: every working day from 10:00 to 22:00. Not a 24-hour line, and see the summer note above.

Cost: the counselling is free; the call is charged at the usual local-call tariff, in the organisation's own words.

Linija pomoći Plavi telefon

Udruga Plavi telefon describes its line as the first and oldest helpline in Croatia, intended for everyone, and it has run since 1991. It is answered by trained and supervised volunteers, with psychologists, social workers, doctors and psychiatrists involved in the organisation's work. Its stated audience is children, young people, adults and older people.

Its own website publishes two different sets of hours. The programme page says every working day from 09:00 to 20:00. The contact page says Monday to Friday from 10:00 to 14:00, marked as summer working hours. We could not confirm which applies on the day you read this, so treat the narrower window as the safe assumption, and try another line on this page if the call goes unanswered.

Tel: 01/4833-888

Hours: weekdays, within the two windows described above. Not a 24-hour line.

Cost: not published.

Žensko savjetovalište, 116 016, for women who have experienced violence

The number 116 016 is the harmonised European line for women who have experienced violence. In Croatia it is answered by Autonomna ženska kuća Zagreb, an organisation that runs the women's counselling line and safe accommodation for women, and their children, who have survived abuse by a husband or partner. The regulator records the number as assigned to this organisation, with a reassignment procedure currently under way; the number itself stays live.

The organisation's own wording is that calls are free, and conversations are anonymous and confidential, "Pozivi su besplatni, a razgovori anonimni i povjerljivi."

Tel: 116 016

Email: azkz@azkz.hr

Hours: weekdays from 10:00 to 17:00. Not a 24-hour line.

Cost: free, in the organisation's own words.

The KBC Zagreb crisis line, 24 hours a day

The Klinika za psihijatriju i psihološku medicinu at Klinički bolnički centar Zagreb runs the telephone line publicly known as the Centar za krizna stanja i prevenciju suicida. In the clinic's own statement, published by the City of Zagreb, the line is answered 24 hours a day, every day of the year, by psychiatric specialists or professors of psychology, for adult callers, and calls may be anonymous.

This is a Zagreb hospital line rather than a declared national service, but it is dialable from anywhere in Croatia, and it is the only round-the-clock line in the country staffed by mental health clinicians for adults in crisis.

The same statement records that adults in an emergency can go directly to the emergency psychiatric clinic at the hospital's emergency department, where a duty psychiatric service runs day and night and no referral letter is needed for an urgent examination.

Tel: 01 2376 470

Hours: 24 hours a day, every day of the year, in the clinic's own words.

Cost: not published. This is an ordinary Zagreb landline, so a call may be charged.

SOS linija of Bijeli krug Hrvatske, for readers in Split and Dalmatia

Udruga Bijeli krug Hrvatske runs an SOS line for victims of all forms of violence, of any sex and age, offering legal help and psychosocial support. The organisation states the line was opened for the people of Split and the wider Dalmatian area, and it is staffed by trained volunteers. It is a regional service, not a national one.

Tel: 0800 63 29

Tel: 021/783-449, the organisation's office number.

Hours: every working day from 08:00 to 15:00. Not a 24-hour line.

Cost: the organisation describes it as a free SOS line.

While you are waiting to be answered

Most of these lines keep set hours, and a line that is open can still be busy. If you are waiting, try to stay with someone you trust, or ask someone to sit with you until the call connects.

If you have anything near you that you could use to harm yourself, put it somewhere harder to reach, or ask someone else to hold it for you. Distance and time both help.

If waiting is not possible, dial 112 or go to a hospital emergency department. You do not need an appointment and you do not need to explain yourself well.

If you are worried about someone else

Ask them directly. Asking someone whether they are thinking of suicide does not put the idea there, and it often comes as a relief to be asked plainly.

Listen more than you advise. You do not need the right words, and you are not expected to fix anything.

If they are willing, offer to sit with them while they call one of the numbers above, or to make the call together. If they are in immediate danger, treat it as you would any medical emergency.

Supporting someone through this is heavy, and it is reasonable to want support of your own. The same lines are open to you.

For services in other countries, see the list of helplines and suicide hotlines worldwide.

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