Suicide Hotlines and Crisis Lines in Azerbaijan

A helpline is a place to talk to someone when you are struggling, before or instead of a crisis. The one line on this page is answered by trained counsellors and serves children and young people. If you are not in Azerbaijan, the worldwide list is organised by country.

What you share is kept private in almost all cases; if a counsellor believes a life is in immediate danger, they may arrange urgent help. The helpline below states on its own site that it is free, and what that covers is set out beside it.

TherapyRoute is a directory. We do not answer calls or messages ourselves, so please use the numbers below rather than contacting us if you need someone now.

CRISIS LINES, SUICIDE HOTLINES, AND HELPLINES IN AZERBAIJAN

Each number below was checked in September 2026 at the operating organisation's own website or at an Azerbaijani government page.

Notice an error or a missing service? Please tell us so we can correct it.

Emergency numbers, and what each one is for

Uşaq Qaynar Xətti, the national helpline for children and young people

While you are waiting to be answered

If you are worried about someone else

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Emergency numbers, and what each one is for

Azerbaijan runs a general emergency line alongside separate numbers for the police and for an ambulance, so all three are given here.

All emergencies: 112

The 112 line is run by the Ministry of Emergency Situations (Fövqəladə Hallar Nazirliyi). Its English page states that "112 service is a toll free call" and that the "112 hotline operates in 24/7 regime". Its Azerbaijani page adds that calls are accepted free of charge at any time of day from fixed-network telephones, all types of payphones and mobile operators, and that 112 also covers the case where the other services cannot be reached. The same English page notes that fixed-line access runs through Baku, Sumgayit and the Absheron District, while mobile networks and payphones reach it across the country.

Police: 102

The 102 number is the call centre of the Ministry of Internal Affairs, named on the state register of government hotlines and on the Ministry's own Polis qəzeti site.

Ambulance: 103

The 103 number is the call service of the Republic Emergency and Urgent Medical Aid Centre, confirmed in a press release by TƏBİB, the state body that runs public medical institutions.

Uşaq Qaynar Xətti, the national helpline for children and young people

Azərbaycan Uşaq Qaynar Xətti (the Azerbaijan Child Helpline) has answered children and adolescents since 2009. It is operated by the "Ümidli Gələcək" Sosial Təşəbbüslər İctimai Birliyi (Hopeful Future Social Initiatives Public Union) in partnership with UNICEF Azerbaijan, Azercell Telecom and the State Committee for Family, Women and Children Affairs, and its site reports more than 68,000 contacts received since it began.

Children and young people can call, chat or write about any subject: feelings and mental health, violence and bullying, home and family, or staying safe online. In the operator's own words, the service "116111 qısa nömrəsi, 4 mobil nömrə, e-poçt, sosial şəbəkələr, canlı çat və mobil tətbiq vasitəsilə 24/7 xidmət göstərir" ("provides 24/7 service via the 116111 short number, 4 mobile numbers, email, social networks, live chat and the mobile app"). Its own header puts it simply: "24/7 · Pulsuz · Məxfi" ("24/7 · Free · Confidential").

The helpline's own site routes immediate danger to the emergency line: "Təhlükəli vəziyyətdəsən? Dərhal 112-yə zəng et" ("In a dangerous situation? Call 112 immediately").

Tel: 116 111 (free short number)

Tel: +994 50 680 22 80

Tel: +994 51 580 22 80

Tel: +994 51 880 11 80

Tel: +994 51 880 22 80

Chat: live chat ("Canlı Çat") on the helpline's own site, and a mobile app on Google Play and the App Store

Email: info@childhelpline.az

Hours: every day, 24 hours, in the operator's own words quoted above.

Cost: free, in the operator's own words: "pulsuz qısa nömrə", a free short number.

Languages: not published. The site runs in Azerbaijani, English and Russian, but no page states which languages counsellors answer in.

While you are waiting to be answered

A line that is open can still be busy. If you are waiting, try to stay with someone you trust, or ask someone to sit with you until the call connects.

If you have anything near you that you could use to harm yourself, put it somewhere harder to reach, or ask someone else to hold it for you. Distance and time both help.

If waiting is not possible, dial 112 at any hour, or 103 for an ambulance, or go to a hospital emergency department. You do not need an appointment and you do not need to explain yourself well.

If you are worried about someone else

Ask them directly. Asking someone whether they are thinking of suicide does not put the idea there, and it often comes as a relief to be asked plainly.

Listen more than you advise. You do not need the right words, and you are not expected to fix anything.

If they are willing, offer to sit with them while they call one of the numbers above, or to make the call together. If they are in immediate danger, treat it as you would any medical emergency.

Supporting someone through this is heavy, and it is reasonable to want support of your own. If you are worried about a child or a young person, the helpline above is there for them, and in an emergency the numbers at the top of this page answer for every age.

For services in other countries, see the list of helplines and suicide hotlines worldwide.

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