Mrs Susan Mwai, BPsych

Licensed Psychologist

verified by TherapyRoute

“Susan Mwai is a trusted counsellor and therapist in Nairobi offering professional, confidential support for individuals, couples, and families. With over 10 years of experience, she helps clients navigate anxiety, depression, trauma, relationship challenges, and life transitions with clarity and confidence. Known for her calm, grounded presence, Susan creates a safe, non-judgmental space where clients can openly explore their thoughts and emotions. Her approach is client-centered and practical, combining evidence-based methods such as Cognitive Behavioral Therapy (CBT) with deep, attentive listening. Whether you are feeling overwhelmed, stuck, or simply need someone to talk to, Susan works with you at your pace to build healthier coping strategies, improve relationships, and strengthen emotional wellbeing. She offers both in-person sessions in Nairobi and online therapy, making support accessible wherever you are.”

About Me

I’m Susan Mwai, a professional counsellor and therapist based in Nairobi, and I’ve spent over 10 years supporting individuals, couples, and families through some of life’s most difficult and defining moments. People often come to me when things feel overwhelming, when anxiety won’t quiet down, when relationships feel strained, or when life simply stops making sense. You don’t need to have everything figured out before you come in. You just need to be willing to start. My work is grounded in creating a space where you feel safe, heard, and understood. I listen deeply, not just to what you say, but to what you may be struggling to express. From there, we begin to make sense of your experiences in a way that feels manageable and real. I take a client-centered approach, meaning we move at your pace. I integrate evidence-based methods like Cognitive Behavioral Therapy (CBT) with practical, supportive conversations that help you build insight, emotional resilience, and healthier ways of coping. Over the years, I’ve worked with clients navigating anxiety, depression, trauma, grief, and relationship challenges. While every story is different, the goal is always the same, to help you feel more grounded, more clear, and more in control of your life. Therapy with me is not about judgment or quick fixes. It’s about honest conversations, steady support, and meaningful progress. If you’re ready to begin, I’m here.

Approach

My approach to therapy is simple: you are met with respect, honesty, and genuine understanding from the moment you walk in. I work from a client-centered foundation, which means our sessions are guided by your needs, your pace, and your goals. There is no pressure to have the right words or immediate answers, we take the time to understand what’s really going on beneath the surface. I combine deep listening with practical, evidence-based methods such as Cognitive Behavioral Therapy (CBT) to help you make sense of your thoughts, emotions, and patterns. Together, we identify what may be keeping you stuck and begin to build healthier ways of coping and responding. Our work is collaborative. I don’t position myself above you, I walk with you. At the same time, I will gently challenge you where needed, so that growth is not just talked about, but experienced. Some sessions may feel reflective and slow, while others may be more structured and focused. Both are intentional. The goal is to help you gain clarity, emotional balance, and the ability to navigate your life with more confidence. Above all, I aim to create a space that feels safe, non-judgmental, and real, where you can explore, question, and grow without fear.

Contact Susan

Ask a quick question or arrange a time to meet.

Basic Information

Nairobi, Kenya

Services

I offer professional counselling and therapy services in Nairobi and online, supporting individuals, couples, and families through a range of emotional and psychological challenges. Each session is tailored to your unique needs, providing practical support, clarity, and a safe space to work through what you’re facing. Individual Therapy A one-on-one space to explore anxiety, depression, stress, life transitions, and personal challenges while building healthier coping strategies. Couples & Relationship Counselling Support for partners experiencing conflict, communication breakdown, trust issues, or emotional distance, helping you rebuild understanding and connection. Marriage Counselling Guidance for married couples navigating ongoing challenges, strengthening communication, and restoring stability in the relationship. Anxiety Therapy Helping you manage overthinking, panic, and constant worry by developing tools to feel more grounded and in control. Depression Counselling Support in working through low mood, emotional heaviness, and loss of motivation, helping you regain a sense of direction and energy. Trauma Therapy A safe and structured approach to processing difficult past experiences and reducing their impact on your present life. Stress Management Practical strategies to help you cope with pressure, burnout, and overwhelming responsibilities in a healthier way. Family Therapy Helping families improve communication, resolve conflict, and create a more supportive and understanding environment. Grief & Loss Counselling Compassionate support through loss, helping you process emotions and adjust at your own pace. Cognitive Behavioral Therapy (CBT) A structured, evidence-based approach focused on identifying and changing unhelpful thought patterns and behaviors. Online Therapy Sessions Flexible, confidential counselling accessible from anywhere, ideal for busy schedules or remote support.

Services Offered:

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Advocacy
Services that help individuals navigate healthcare, education, or social systems to ensure their mental health needs are recognised and met.
Learn more about Advocacy
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Coaching
A goal-oriented practice focused on identifying objectives, overcoming obstacles, and taking action, centred on the present and future rather than past difficulties.
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Relationship Counseling
Counselling for couples or partners focused on improving communication, rebuilding trust, and strengthening emotional connection.
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CBT
Cognitive Behavioural Therapy, a structured, evidence-based approach that identifies and changes unhelpful thinking patterns and behaviours.
Learn more about CBT

Works With:

•Adolescents
•Couples
•Families
•Individuals
•Parents

Area of Expertise

Scope of Practice:

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Abuse
Emotional, physical, or sexual mistreatment by another person that causes lasting psychological harm and disrupts a person's sense of safety.
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Anxiety
Persistent worry, nervousness, or fear that is disproportionate to the situation and interferes with daily functioning.
Learn more about Anxiety
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Behaviour or Conduct Issues
Persistent patterns of defiant, aggressive, or rule-breaking behaviour in children or adolescents that significantly disrupt home, school, or social life.
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Stress / Burnout
The body and mind's response to prolonged or excessive demands. When sustained, it can lead to emotional exhaustion, detachment, and reduced functioning (burnout).
Learn more about Stress / Burnout
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LGBTQI+ Support
The unique psychological experiences of LGBTQI+ individuals, including identity exploration, coming out, discrimination, minority stress, and relationship dynamics.
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Relationship Issues
Difficulties in romantic relationships, including communication problems, trust breakdowns, conflict patterns, or uncertainty about the relationship's future.
Learn more about Relationship Issues
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Self-Esteem
A person's overall sense of their own worth and value. When chronically low, it can drive self-doubt, avoidance, and difficulty in relationships.
Learn more about Self-Esteem
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Trauma
The lasting psychological impact of deeply distressing events, such as violence, abuse, accidents, or disasters, that overwhelm a person's ability to cope.
Learn more about Trauma