Suicide Hotlines and Crisis Lines in Poland

A helpline is a place to talk to someone when you are struggling, before or instead of a crisis. The lines on this page are answered by psychologists, educationalists or trained volunteers, depending on the service. If you are not in Poland, the worldwide list is organised by country.

What you share is kept private in almost all cases; if a counsellor believes a life is in immediate danger, they may arrange urgent help. What each service costs is set out beside it below. Several of these lines are free, and where an organisation publishes no call cost we say so rather than guess.

One thing this page cannot tell you, and it matters. No Polish crisis line we could read publishes which languages it answers in. The only number here that states its languages is the patient information line in the first entry, which answers in English, Ukrainian and Russian as well as Polish, and which is a healthcare navigation line rather than a crisis line.

TherapyRoute is a directory. We do not answer calls or messages ourselves, so please use the numbers below rather than contacting us if you need someone now.

CRISIS LINES, SUICIDE HOTLINES, AND HELPLINES IN POLAND

Each number below was checked in September 2026 at the operating organisation's own website, or at a Polish government page.

Notice an error or a missing service? Please tell us so we can correct it.

112, the other emergency numbers, and where to ask which hospital is open

Centrum Wsparcia, 800 70 2222, free and answered at any hour

Kryzysowy Telefon Zaufania, 116 123, for adults in emotional crisis

116 111, for children and young people

800 12 12 12, the Children's Ombudsman's line

Telefon Zaufania Młodych, 22 484 88 04, up to age 25

Antydepresyjny Telefon Zaufania, 22 484 88 01

800 70 2430, for uniformed services and emergency medical staff

22 654 70 70, for families of missing people

Olsztyński Telefon Zaufania, 89 19288, a regional line

While you are waiting to be answered

If you are worried about someone else

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112, the other emergency numbers, and where to ask which hospital is open

112 is Poland's unified emergency number. The Ministry of the Interior and Administration describes the system on its own page: «Numer alarmowy 112, to system powiadamiania ratunkowego, funkcjonujący na terenie kraju, który składa się z 17 centrów powiadamiania ratunkowego», the emergency notification system operating across the country, made up of 17 notification centres, one in each provincial capital and one in Radom. The same page records that those centres answered 18 million calls in 2025, with an average wait of just over ten seconds.

The three older numbers still work. In the ministry's own words: «Wprowadzenie numeru alarmowego 112 nie wyłączyło pozostałych numerów alarmowych do służb ratunkowych: 997 - Policja, 998 - Państwowa Straż Pożarna, 999 - Państwowe Ratownictwo Medyczne.» The introduction of 112 did not switch off the others. 998 has been routed through to the 112 centres since 2021 and the ministry says 999 will follow.

Emergency: 112, for the ambulance service, the fire service and the police

Police: 997

Fire service: 998

Ambulance: 999

Cost: not published. Neither government page we read states that the call is free, so this page does not say it does.

If you cannot make a voice call: the ministry publishes an app, Alarm112, for sending an emergency report «przez osoby, które nie mogą wykonać połączenia głosowego, w szczególności osoby głuche i niedosłyszące», by people who cannot make a voice call, in particular deaf and hard-of-hearing people.

Patient information: 800 190 590, the Narodowy Fundusz Zdrowia's own line, which tells you where the nearest emergency department, out-of-hours doctor or open pharmacy is. It is not a crisis line. It runs «24 godziny na dobę, 7 dni w tygodniu» and, in the fund's own words, answers «również w języku angielskim, ukraińskim i rosyjskim», in English, Ukrainian and Russian as well. A video call with a sign-language interpreter is available on the same service at any hour. From outside Poland the number is +48 22 125 66 00, and the fund states plainly that those calls are charged at the operator's rate.

Centrum Wsparcia, 800 70 2222, free and answered at any hour

The Centrum Wsparcia dla Osób w Stanie Kryzysu Psychicznego is a national support line for anyone in a mental-health crisis, and for the people close to them. It is operated by Fundacja ITAKA and financed by the Minister of Health, in the service's own footer words: «Zadanie finansowane przez Ministra Zdrowia». The Ministry of the Interior's own list of help numbers attributes it to the same foundation.

Who it is for, in the service's own FAQ: «Wszystkie osoby, które potrzebują pomocy, rozmowy, porady, wsparcia psychologicznego lub rozmowy z psychiatrą.» Anyone who needs help, a conversation, advice, psychological support, or a conversation with a psychiatrist. On the same number you can arrange to speak to a lawyer or a social worker. And it answers people worried about someone else: «Z Centrum skontaktować mogą się także bliscy osób, które wymagają pomocy.» The site publishes a rolling duty roster naming which specialist is on which shift, among them a psychiatrist, a lawyer, a social worker, an addiction therapist, a peer recovery assistant and a sexologist.

Tel: 800 70 2222

Chat and e-mail: centrumwsparcia.pl, the service's own "Rozpocznij czat ze specjalistą" and e-mail routes

Hours: «Całodobowo, 7 dni w tygodniu», round the clock, 7 days a week, in the service's own banner. It is answered 24 hours a day.

Cost: «Zadzwoń pod bezpłatny numer 800 70 2222», free, in the service's own words. The previous version of this page did not say so.

Languages: not published on the pages we read.

Kryzysowy Telefon Zaufania, 116 123, for adults in emotional crisis

The Kryzysowy Telefon Zaufania is the national telephone advice service for adults in emotional crisis, run by Instytut Psychologii Zdrowia of the Polish Psychological Association. In the institute's own words it «powstał z myślą o osobach, które z różnych powodów nie mają możliwości bezpośredniego kontaktu z psychologiem», was created for people who for various reasons cannot see a psychologist in person, and it is for «osób dorosłych w kryzysie emocjonalnym», adults in emotional crisis, for parents needing support in raising children, and for people with disabilities. It names loneliness, depression, insomnia and chronic stress among the reasons people call.

The same institute runs the Niebieska Linia, and the Ministry of the Interior lists this line under that name as the national line for people experiencing domestic violence. The institute's own scope sentence is broader: the line is for people in emotional crisis, with particular attention to people experiencing domestic violence. It is a general crisis line with a domestic-violence emphasis, not a violence-only one.

Who answers, in the institute's words: «Każdy z naszych konsultantów posiada wyższe wykształcenie specjalistyczne - psychologiczne lub pokrewne oraz przeszedł cykl szkoleń z zakresu telefonicznej pomocy psychologicznej.» Every consultant holds a higher specialist qualification in psychology or a related field and has completed training in telephone psychological help. And: «Nie pytamy o wyznanie czy orientację seksualną», we do not ask about religion or sexual orientation.

Tel: 116 123

Tel: 22 668 70 00, which the institute publishes as an alternative to 116 123 for the same advice line

Chat and contact form: the institute states it works through three channels, telephone, chat and a contact form, all routed through its 116sos.pl platform. We could not open that platform from here, so we describe the channels as the institute describes them and take no figure from it.

Hours: the institute publishes two different answers, and we print both rather than choose. Three of its pages, including one carrying a 2026 copyright line, say the advice line runs 24 hours a day, 7 days a week: «Poradnia działa 7 dni w tygodniu 24h». The line's own dedicated site says instead «Czekamy na telefon od Ciebie codziennie od 14.00 do 22.00», we wait for your call every day from 14:00 to 22:00, and that is the only one of the five statements that speaks about the telephone by itself. If you are calling outside 14:00 to 22:00 and no one answers, Centrum Wsparcia above is free and is answered at any hour.

Cost: «Nasz numer jest bezpłatny», our number is free. The institute adds that the call is free whatever network you are on, and that you can call from anywhere in Poland, from a landline or a mobile.

Languages: not published on the pages we read.

116 111, for children and young people

116 111 is the national helpline for children and young people, run by Fundacja Dajemy Dzieciom Siłę, the Empowering Children Foundation, which the Ministry of the Interior names as its operator. In the foundation's own words: «Telefon jest anonimowy, bezpłatny, całodobowy i dyskretny.» The phone is anonymous, free, round the clock and discreet. It is answered by psychologists and educationalists, and it is for people under 18. The foundation states the line is national: «Telefon jest ogólnopolski to znaczy, że dzwonią do nas młode osoby, takie jak Ty z całej Polski.»

The service publishes its own honest caveat about getting through: «W każdym miesiącu odbieramy od 4 do nawet 7 tysięcy rozmów. Dlatego czasami możesz potrzebować kilku prób, aby się do nas dodzwonić.» Each month it takes between four and seven thousand calls, so you may need several tries.

On confidentiality, in the foundation's own words: «Nasze rozmowy i korespondencja jest poufna... W sytuacji zagrożenia Twojego życia lub zdrowia skontaktujemy się z osobami, które zadbają o Twoje bezpieczeństwo.» Our conversations and correspondence are confidential; if your life or health is at risk we will contact people who will see to your safety.

Tel: 116 111

Chat and message: 116111.pl

Hours: «Telefon działa codziennie, 7 dni w tygodniu, 24 godziny na dobę», every day, 7 days a week, 24 hours a day.

Cost: «bezpłatny», free.

Languages: not published on the pages we read.

800 12 12 12, the Children's Ombudsman's line

The Dziecięcy Telefon Zaufania Rzecznika Praw Dziecka is the Children's Ombudsman's own national helpline. The Government of Poland's service page describes who answers: «To doświadczeni eksperci Biura Rzecznika Praw Dziecka: psychologowie i pedagodzy», experienced experts of the Ombudsman's office, psychologists and educationalists. It names among the reasons to call aggression or violence at school or at home, cyberbullying, trouble with addiction, drugs or alcohol, eating disorders, depression or thoughts of suicide, or simply needing to talk about something important.

A companion government page adds that you need not identify yourself: «Nie musisz się przedstawiać ani mówić, skąd dzwonisz. Możesz pozostać całkowicie anonimowy.»

Tel: 800 12 12 12

Chat: czat.brpd.gov.pl, linked here through the government service page we read, because the Ombudsman's own site could not be opened from this network

Hours: «Każdego dnia, o każdej porze dnia i nocy», every day, at any hour of the day or night. The government page states the line and the chat are available 24 hours a day.

Cost: «Usługa jest bezpłatna», the service is free, and the chat needs no login.

Languages: not published on the pages we read.

Telefon Zaufania Młodych, 22 484 88 04, up to age 25

The Telefon Zaufania Młodych is Fundacja ITAKA's line for children, adolescents and young adults up to 25. Its own page names what people call about: trouble at school, at home or at work, relationships, a suspicion of depression, reluctance to see a specialist, and fear of how others will react to their seeing a psychologist or a psychiatrist. It also takes calls from someone worried about a person close to them, and books free online sessions with a psychologist on the same number, with a parent's consent for anyone under 18. It was absent from the previous version of this page.

Tel: 22 484 88 04

Hours: «od poniedziałku do niedzieli w godzinach 13.00-20.00», Monday to Sunday, from 13:00 to 20:00. Named specialist shifts sit on top of that: a sexologist on Mondays from 17:00 to 20:00, and an eating-disorders therapist on Thursdays from 13:00 to 16:00.

Cost: not published on the page we read.

Languages: not published.

Antydepresyjny Telefon Zaufania, 22 484 88 01

Fundacja ITAKA's anti-depression helpline is for people who suspect they have depression, people who are in treatment and stuck, and people close to someone who is ill. The foundation states the line has run for twenty years, and it is explicit about its own limits: «Nasi psychologowie nie stawiają diagnozy, nie leczą, bo tego nie da się zrobić przez telefon. Ale wytłumaczą, na czym polega leczenie oraz terapia osób z rozpoznaną depresją, podpowiedzą co robić i udzielą wsparcia.» Its psychologists do not diagnose and do not treat, because that cannot be done by telephone. They will explain what treatment and therapy involve, suggest what to do, and give support. It was absent from the previous version of this page.

Tel: 22 484 88 01

Hours: the foundation's own two sites differ by one day, and both are printed here. The line's own page says a psychologist is on Mondays and Tuesdays from 15:00 to 20:00. The foundation's contact page says Mondays, Tuesdays and Wednesdays from 15:00 to 20:00, with a sexologist on Wednesdays. We have not resolved which is current.

Cost: «bezpłatną pomoc», free help, in the foundation's own words.

Languages: not published.

800 70 2430, for uniformed services and emergency medical staff

This is the support line for serving and civilian staff of the police, the state fire service, the Polish armed forces, the border guard, emergency medical services and the volunteer fire service, for veterans, and for their families. It is run by Fundacja ITAKA on the same state-funded Centrum Wsparcia platform, and it is a national service by occupation rather than by geography. In its own words: «Wsparcie jest dostępne także dla rodzin, które często wspólnie z mundurowymi przeżywają trudne chwile i kryzysy emocjonalne.» Support is also there for families, who often live through the difficult moments and emotional crises alongside them. The duty roster is staffed «wyłącznie psychologowie posiadający doświadczenie w pracy z osobami ze służb mundurowych», exclusively by psychologists experienced in working with uniformed-service personnel. It was absent from the previous version of this page.

Tel: 800 70 2430

Hours: «24 godziny na dobe, 7 dni w tygodniu», 24 hours a day, 7 days a week.

Cost: «POŁĄCZENIA SĄ CAŁKOWICIE BEZPŁATNE I ANONIMOWE», calls are completely free and anonymous, in the service's own words.

Languages: not published.

22 654 70 70, for families of missing people

Fundacja ITAKA describes itself as «organizacja pozarządowa, która szuka zaginionych oraz wspiera ich rodziny», a non-governmental organisation that searches for missing people and supports their families, and it says it helps about 1500 families a year. This is its support line for those families. Its scope is narrower than a general crisis line, and it is on this page as a mental-health support service with that scope stated. It was absent from the previous version of this page.

Tel: 22 654 70 70, from a landline

Tel: +48 22 654 70 70, from abroad and from a mobile

Hours: «Linia wsparcia czynna jest całodobowo, 7 dni w tygodniu», the support line is open round the clock, 7 days a week. It is a national line and it publishes an international dialling form, which most of the lines on this page do not.

Cost: not published on the page we read.

Languages: not published.

Olsztyński Telefon Zaufania, 89 19288, a regional line

The Olsztyński Telefon Zaufania "Anonimowy Przyjaciel" is run by the Olsztyńskie Stowarzyszenie Pomocy Telefonicznej and has been answering since 1974. In its own words: «Naszą misją jest bezinteresowna pomoc osobom w kryzysie, 24 godziny na dobę, 7 dni w tygodniu.» It is answered by «wolontariusze, którzy przeszli specjalistyczne szkolenie z zakresu pomocy psychologicznej i interwencji kryzysowej», volunteers trained in psychological help and crisis intervention. It names loneliness, psychological crisis, family trouble, addiction, violence, illness and thoughts of suicide among the reasons people call.

This is a regional line. It is answered in Olsztyn, in Warmia and Masuria, and 89 is the Olsztyn area code. The previous version of this page listed it twice, under two names, and described it both times as covering the whole country, which the organisation does not claim anywhere on its own site. Both numbers are kept and the entry now sits below the lines that cover more than one region.

On anonymity, in the organisation's own words: «Nie musisz podawać swojego imienia, nazwiska ani żadnych danych osobowych. Nie nagrywamy rozmów, nie śledzimy numerów.» You need not give your first name, surname or any personal details; we do not record conversations and we do not trace numbers.

Tel: 89 19288

Tel: 89 527 00 00, also published as +48 89 527 00 00

Hours: «Dyżury prowadzimy 24 godziny na dobę, 7 dni w tygodniu, również w weekendy i święta», 24 hours a day, 7 days a week, weekends and public holidays included.

Cost: not published on the pages we read. The previous version of this page claimed no cost for it either, so nothing is lost.

Languages: not published.

While you are waiting to be answered

A line that is open can still be busy, and one of the lines on this page says so itself: it takes several thousand calls a month and asks you to try again. If you are waiting, try to stay with someone you trust, or ask someone to sit with you until the call connects.

If you have anything near you that you could use to harm yourself, put it somewhere harder to reach, or ask someone else to hold it for you. Distance and time both help.

If waiting is not possible, dial 112, or 999 for an ambulance, or go to a hospital emergency department. You do not need an appointment and you do not need to explain yourself well.

If you are worried about someone else

Ask them directly. Asking someone whether they are thinking of suicide does not put the idea there, and it often comes as a relief to be asked plainly.

Listen more than you advise. You do not need the right words, and you are not expected to fix anything.

If they are willing, offer to sit with them while they phone one of the numbers above, or to make the call together. If they are in immediate danger, treat it as you would any medical emergency.

Supporting someone through this is heavy, and it is reasonable to want support of your own. Centrum Wsparcia says in its own words that it takes calls from the people close to someone who needs help, not only from that person, and it is free and open at any hour.

For services in other countries, see the list of helplines and suicide hotlines worldwide.

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