Fedhealth: Mental Health Care Benefits You Should Know
TherapyRoute
Clinical Editorial
Cape Town, South Africa
❝Fedhealth, a prominent South African medical aid known for its innovative flexiFED plans, offers comprehensive mental health coverage through its Mental Health Programme, detailed here to help you maximise your benefits.❞
Fedhealth is a well-established medical aid in South Africa, with a market share of 4.2%. It is known for its innovative approach to healthcare, particularly its flexiFED range of plans that offer members more control over their medical savings. This article will provide a detailed look at Fedhealth's mental health coverage, based on their 2024 and 2025 policy documents. We will explore their Mental Health Programme and how you can access care.
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Find Your TherapistTable of Contents | Jump Ahead
Fedhealth's Innovative Approach to Mental Health
A Closer Look at Your Fedhealth Mental Health Benefits
How to Access Your Fedhealth Mental Health Benefits
Network vs Non-Network Providers: A Detailed Comparison
How to Claim for Therapy Sessions
The Verdict: Is Fedhealth a Good Choice for Mental Health?
Global Helplines & Emergency Services
Fedhealth's Innovative Approach to Mental Health
Fedhealth has taken a modern and accessible approach to mental health care, with a strong emphasis on digital health and preventative care. The two pillars of their mental health offering are the Mental Health Programme and the October Health app.The Mental Health Programme
On its higher-end plans (flexiFED 3 and 4), Fedhealth offers a dedicated Mental Health Programme. This programme provides members with access to a dedicated Care Manager who can help them navigate their benefits and get the support they need. The programme also provides cover for a range of mental health services, including consultations with psychologists and psychiatrists.A Closer Look at Your Fedhealth Mental Health Benefits
Fedhealth's mental health benefits are closely tied to the plan you have chosen. Here is a breakdown of what you can expect.In-Hospital Treatment
For in-hospital treatment, Fedhealth provides cover for a range of mental health conditions. As with all medical aids, this cover is unlimited for PMB conditions, subject to the use of network providers. For non-PMB conditions, your cover will be determined by your plan's limits. The flexiFED 2 and 3 plans, for example, offer between R26,400 and R28,000 per year for in-hospital psychiatric treatment.
Key Points for In-Hospital Care:
- Pre-authorisation is essential. You must get approval from Fedhealth before being admitted to the hospital.
- Use a network hospital. To ensure you are fully covered, it is always best to use a hospital in the Fedhealth network.
- Co-payments may apply. If you choose to use a non-network hospital, you may have to pay a co-payment.
Out-of-Hospital Treatment
Fedhealth's out-of-hospital benefits for mental health are a combination of the October Health app, the Mental Health Programme, and your plan's day-to-day benefits.Psychology and Psychiatry
On the higher-end plans (flexiFED 3 and 4), you have access to an additional benefit for medical services, which can be used for psychology and psychiatry consultations. This benefit is R12,900 per family per year. On the other plans, you will pay for these consultations from your Medical Savings Account or out-of-pocket. However, all members can use the October Health app to access virtual consultations with mental health professionals. This is a valuable benefit that can help to make mental health care more accessible and affordable.Medication
Chronic medication for mental health conditions is covered under the Chronic Medication Benefit. You will need to register your condition with Fedhealth to access this benefit. The scheme has a list of covered conditions and a formulary that you will need to adhere to.
Prescribed Minimum Benefits (PMBs) - Covered on ALL Plans
|
PMB Code |
Condition |
Coverage |
Professional Context |
|---|---|---|---|
| 902T | Major affective disorders, including unipolar and bipolar depression | Unlimited hospital + 15 outpatient sessions | Executive function support and mood stabilisation |
| 907T | Schizophrenic and paranoid delusional disorders | Unlimited hospital + ongoing treatment | Comprehensive psychiatric care with privacy protection |
| 908T | Anorexia Nervosa and Bulimia Nervosa | Hospital care + 15 outpatient sessions | Stress-related eating disorder support |
| 182T | Abuse or dependence on psychoactive substances, including alcohol | Hospital rehabilitation + outpatient support | Confidential addiction treatment for professionals |
| 901T | Acute stress disorder accompanied by recent significant trauma | Hospital care + 12 outpatient sessions | Workplace trauma and acute stress intervention |
| 903T | Attempted suicide, irrespective of cause | Hospital care + outpatient support | Crisis intervention with professional discretion |
How to Access Your Fedhealth Mental Health Benefits
- Download the October Health App: This is the first and easiest step to accessing mental health support with Fedhealth. The app is free to download and use for all members.
- Enrol in the Mental Health Programme: If you are on a higher-end plan, contact Fedhealth to enrol in the Mental Health Programme and get access to a dedicated Care Manager.
- Get Pre-Authorisation: For any planned hospital admissions, make sure you get pre-authorisation from Fedhealth.
- Use Network Providers: To minimise your out-of-pocket expenses, use providers in the Fedhealth network.
Network vs Non-Network Providers: A Detailed Comparison
Your choice between a network and a non-network provider has significant financial and administrative implications. Here’s a detailed breakdown to help you make an informed decision:| Feature | Network Providers (DSPs) | Non-Network Providers |
|---|---|---|
| :--- | :--- | :--- |
| Cost | Lower out-of-pocket costs. You are only responsible for a small co-payment, if any. | Higher out-of-pocket costs. You are responsible for the full fee upfront. |
| Billing | The provider bills Fedhealth directly (bulk-billing). | You pay the provider and then claim back from Fedhealth. |
| PMB Coverage | Full cover for PMB conditions, with no co-payments. | You may be liable for a co-payment of up to 20% of the cost of treatment. |
| Rates | Charge at or close to the Fedhealth Rate. | Can charge significantly above the Fedhealth Rate, and you are responsible for the difference. |
What is a Designated Service Provider (DSP)? A DSP is a healthcare provider (doctor, hospital, or pharmacy) that has a special agreement with Fedhealth to provide services at a pre-negotiated rate. For PMB conditions, you must use a DSP to get full cover. If you choose to use a non-DSP for a PMB condition, you may have to pay a significant co-payment.
Why We Recommend Network Providers For most members, using a network provider is the most cost-effective and hassle-free option. You will have lower out-of-pocket costs, less paperwork, and access to the full range of your benefits. While non-network providers offer more choice, this comes at a significant financial cost.
How to Claim for Therapy Sessions
Understanding the claims process can save you time and ensure you get reimbursed quickly:Option 1: Network Provider (Recommended)
- Book with a network provider who accepts Fedhealth
- Show your Fedhealth card at the appointment
- Provider submits claim directly to Fedhealth (bulk billing)
- You pay only your portion (co-payment if applicable)
Option 2: Non-Network Provider
- Pay the full session fee upfront to your therapist
- Get a detailed invoice with the following information:
- Your membership number
- Provider's practice number
- Date of service
- ICD-10 diagnosis code
- Procedure code (usually 0134 for psychology consultation)
- Amount charged
- Submit your claim within 4 months via:
- Fedhealth app (fastest)
- Online member portal
- Email to claims@fedhealth.co.za
- Post to Fedhealth Claims, PO Box 784262, Sandton, 2146
Required Documentation for Claims
- Detailed tax invoice from your therapist
- Proof of payment (if paying upfront)
- Referral letter (if required by your plan)
- Diagnosis confirmation (may be requested)
Claims Processing Time
- Electronic claims: 5-7 working days
- Manual claims: 10-15 working days
- Complex claims: Up to 30 days
The Verdict: Is Fedhealth a Good Choice for Mental Health?
Fedhealth is an excellent choice for individuals and families who are looking for a modern and accessible approach to mental health care. The October Health app is a game-changer, providing all members with free access to valuable support. The likelihood of getting your mental health treatment paid for by Fedhealth is moderate to high, depending on your plan. If you are on a higher-end plan, the Mental Health Programme provides an extra layer of support. If you are on a more basic plan, the October Health app is an invaluable resource. By making use of these tools, you can get the mental health support you need in a way that is convenient and affordable.Global Helplines & Emergency Services
If you are in immediate distress, please reach out for help. You are not alone.- Find a helpline, suicide hotline, or crisis line in your country: https://www.therapyroute.com/article/helplines-suicide-hotlines-and-crisis-lines-from-around-the-world
- Find an emergency ambulance number in your country: https://www.therapyroute.com/article/ambulance-emergency-numbers-worldwide-list-by-therapyroute
References
Fedhealth Member Report 2025 (Official)
Fedhealth Mental Health Benefits Page (Official)
Fedhealth Mental Health Benefit 2025 (Official)
Fedhealth flexiFED Rates and Benefits Guide 2025 (Official)
Disclaimer: The information in this article is based on 2024/2025 policy documents. Benefit amounts and contact details can change. Always verify current details with your medical aid scheme before making any healthcare decisions.
Important: TherapyRoute does not provide medical advice. All content is for informational purposes and cannot replace consulting a healthcare professional. If you face an emergency, please contact a local emergency service. For immediate emotional support, consider contacting a local helpline.
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About The Author
TherapyRoute
Cape Town, South Africa
“Our in-house team, including world-class mental health professionals, publishes high-quality articles to raise awareness, guide your therapeutic journey, and help you find the right therapy and therapists. All articles are reviewed and written by or under the supervision of licensed mental health professionals.”
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