Telephone Aid Line Kingston (TALK)

TALK offers confidential, anonymous, non-judgmental emotional support for anyone who needs someone to talk to. While we are not a counselling or clinical service, our volunteers provide a safe space where callers can speak openly about stress, loneliness, academic pressures, relationship concerns, and thoughts of suicide. Volunteers use evidence-informed listening and crisis-support skills to help callers feel grounded and understood without giving advice, making diagnoses, or directing decisions. TALK can complement other supports by offering a place to talk during hours when most services are closed, or between professional appointments, or while individuals wait to access care. When safety concerns arise, volunteers follow TALK’s crisis protocol and encourage callers to connect with appropriate professional or emergency supports. This approach maintains clear boundaries while ensuring callers receive compassionate, immediate emotional support.