Telephone Aid Line Kingston (TALK)

Telephone Aid Line Kingston (TALK)

Mental Health Organisation

“Telephone Aid Line Kingston (TALK) offers confidential & listening support service for all members of the Kingston and surrounding community.”

About Us

Telephone Aid Line Kingston (TALK) is a confidential, anonymous, non-judgmental, and volunteer-based listening service. We aim to meet the needs of the KFL&A community. We achieve this by creating an empathetic and safe environment on our listening line and during outreach events.

Approach

TALK offers confidential, anonymous, non-judgmental emotional support for anyone who needs someone to talk to. While we are not a counselling or clinical service, our volunteers provide a safe space where callers can speak openly about stress, loneliness, academic pressures, relationship concerns, and thoughts of suicide. Volunteers use evidence-informed listening and crisis-support skills to help callers feel grounded and understood without giving advice, making diagnoses, or directing decisions. TALK can complement other supports by offering a place to talk during hours when most services are closed, or between professional appointments, or while individuals wait to access care. When safety concerns arise, volunteers follow TALK’s crisis protocol and encourage callers to connect with appropriate professional or emergency supports. This approach maintains clear boundaries while ensuring callers receive compassionate, immediate emotional support.
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Basic Information

Languages:

English

Fees:

Free service

In-person

Services

Telephone Aid Line Kingston (TALK) offers confidential, anonymous, and non-judgmental listening support service for all members of the Kingston community and surrounding area.

Tel: 613-544-1771 (Distress line)

Services Offered:

  • Information / Resource Service

    Services that connect individuals with mental health resources, community support, or practical help.

  • Referral Service

    A service that matches individuals with appropriate mental health professionals based on their specific needs, location, and preferences.

  • Wellness Support

    Holistic support focused on overall well-being, including stress management, lifestyle balance, and building sustainable healthy habits.

  • Stress Management

    Techniques and strategies for managing the body and mind's response to excessive demands, including relaxation, cognitive restructuring, and lifestyle changes.

    Learn more about Stress Management
  • Crisis Support & Counseling

    Emergency emotional support and counselling for people in acute psychological distress, available at the point of need.

Works With:

  • All ages
  • Adolescents
  • Adults
  • Children
  • Communities
  • Couples
  • Elderly
  • Individuals
  • Parents

Staff Employed:

  • Allied Professionals

    A mental health support professional who works alongside psychologists, psychiatrists, and therapists to provide complementary care.

Area of Expertise

Organisation Focus Areas:

  • Young Adult Issues

    The unique psychological challenges of emerging adulthood (18–25), including identity formation, independence, relationship navigation, and finding direction.

    Learn more about Young Adult Issues
  • Anxiety

    Persistent worry, nervousness, or fear that is disproportionate to the situation and interferes with daily functioning.

    Learn more about Anxiety
  • Burnout

    A state of emotional, physical, and mental exhaustion caused by prolonged stress, characterised by detachment, cynicism, and reduced effectiveness.

    Learn more about Burnout
  • Grief & Loss

    The emotional, physical, and psychological response to the death of a loved one or another significant loss.

    Learn more about Grief & Loss
  • Identity Issues

    A person's sense of who they are, including their values, beliefs, roles, and self-perception, and the distress that arises when this sense is unclear, fragmented, or negative.

  • Career Issues

    Work-related difficulties such as chronic dissatisfaction, conflict, burnout, uncertainty about direction, or the stress of career change.

  • Family Issues

    Difficulties within the family system, including conflict, communication breakdown, blended family tensions, or intergenerational patterns, that affect individual and collective well-being.

  • LGBTQIA+ Support

    The unique psychological experiences of LGBTQIA+ individuals, including identity exploration, coming out, discrimination, minority stress, and relationship dynamics.

Service Areas

Telephone Aid Line Kingston (TALK)

In-person

Kingston, Ontario

Canada

Kingston, Canada